System Manager-Patient

Pay Range: $43.66 - $65.49 A successful candidate's actual pay rate will be based on several factors including relevant experience, skills, training, certifications and education.

Hospital Sisters Health System (HSHS) is seeking a System Manager-Patient Experience to join our team. Manages and improves the overall patient experience across all HSHS ministries. Strategically implements best practices, and coordinates initiatives to ensure that patients receive high-quality, compassionate care. Collaborates with market or ministry leadership, as well as clinical and non-clinical teams, analyzing patient feedback, and measuring performance metrics to drive continuous improvement in patient satisfaction and care outcomes.

Key duties include analyzing satisfaction metrics (like HCAHPS scores), standardization of practices related to care interactions, development and deployment of education and orientation programs for patient facing colleagues, and coaching staff on service standards.

Imagine an organization where you’re empowered to care for all who need assistance, regardless of means. To provide quality, patient-centered, holistic care—and build caring relationships. To master innovations that make a profound difference within our halls, throughout our communities, and into the future. All of these aspirations are within your reach at Hospital Sisters Health System, a multi-institutional health care system serving communities throughout Illinois and Wisconsin.

• Department:
  Operations
• Core Function:
  Leadership
• Schedule:
  
  Full Time, Daily work from home, on-site once a quarter
• Facility:
  System Services Center
• Location:
  
  Springfield, IL
• Compensation that aligns with your experience
• Education
  
  Qualifications:
  
  Bachelor's degree in Healthcare Management, Healthcare Administration or Healthcare related field (i.e. nursing, medical technology, public health) is required.
• Master's degree in an Healthcare Management, Healthcare Administration or Healthcare related field (i.e. nursing, public health, etc.) is preferred.
• Experience Qualifications 3 years of clinical/healthcare experience is required.
• 3 years progressively more responsible leadership experience is required.
• 2 years of experience in patient experience is required.
• Certifications, Licenses and Registrations Licensed in the state of practice if appropriate to the primary discipline.
• Job Description Scheduled Weekly
  
  Hours:
  
  40

• HSHS provides a benefits package designed to support the overall well-being of our colleagues including their physical, emotional, financial, spiritual, and work health.
• Colleagues budgeted to work at least 32 hours per pay period are eligible for HSHS benefits.
• Comprehensive and affordable health coverage includes medical, prescription, dental and vision coverage for full-time and part-time colleagues.
• Paid Time Off (PTO) combines vacation, sick, and personal days into one balance to allow you the flexibility to use your time off as you need.
• Retirement benefits including HSHS contributions.
• Education Assistance benefits include up to $5,250 of educational assistance each calendar year and tuition discounts to select colleges with no waiting period.
• Adoption Assistance provides financial support up to $7,500 for colleagues growing their families through adoption to reimburse application and legal fees, transportation, and more!
• Other benefits include:
  Wellness program with incentives, employer-paid life insurance and short-term and long-term disability coverage, flexible spending accounts, employee assistance program,  coverage, colleague rewards and recognition program, discount program, and more!

Benefits HSHS and affiliates is an Equal Opportunity Employer (EOE). HSHS is proud to be an equal opportunity workplace…