Pharmacy Innovation Project Manager; Specialty Pharmacy

Job Description:

This position is responsible for delivering multiple concurrent, and sometimes accelerated, Pharmacy Innovation projects and programs with quality, to plan, and budget, and in support of department strategy. In addition, conducts operational process analysis, process improvement identification, program refinement and recommendations, and executes action plans. The incumbent, working in partnership with internal and external partners, is responsible for all aspects of the project from initiation to post-implementation monitoring and maintenance.

This role includes supporting ideation, solutioning, resourcing, program delivery, monitoring, and stakeholder communication.

Level I Plans, directs, and coordinates matrixed team(s) activities to manage and implement assigned and interrelated Pharmacy Innovation projects and programs through the innovation cycles of ideation, assessment, delivery, and refinement. Following the launch of the program to an operational stage, the project manager will support MOB-related projects and initiatives determined by leadership that are internal to Pharmacy Innovation functions but may also have broader corporate involvement.

Plans, schedules, monitors, and reports on activities related to Pharmacy Innovation projects and process improvement initiatives.

Process improvement and program refinement responsibilities include internal Pharmacy Innovation as well as process improvement for the cross-divisional interface between Pharmacy Innovation, LBS, PHE, customer service, IT, etc. May lead the project team(s) in determining customer requirements and translating requirements into operational plans. May also combine and assume other roles simultaneously such as product manager and user experience lead along with program manager responsibilities.

Creates the Pharmacy Innovation project work plans and is responsible for their execution. May represent Pharmacy Innovation for project approval meetings, ensures appropriate prioritization of assigned projects (and provides guidance and support to justify critical nature of work). Tracks and keeps current, a log of the Pharmacy Innovation and Pharmacy Services pipeline initiatives and market developments. Assists pharmacy, sales and LBS leadership teams with conducting internal, market and competitive research.

Acts independently to assess and monitor projects, including problem identification, developing potential solutions, implementing them, and evaluating outcomes involving various staff as needed. Responsible for troubleshooting and using all resources to find needed answers. This includes assessing when to elevate issues and doing so as needed. Educates and plans trainings for others throughout Pharmacy Services and other stakeholder functions, such as finance, IT, sales or governance committees regarding project processes and tools used.

Writes and speaks fluently on all aspects of work.

Communicates effectively with users/customers, colleagues, and all levels of management. Able to translate needs of users to technical staff as appropriate. Acts as lead and as contact, company-wide, for projects. Responsible for answering questions regarding project and education for project internally and externally.

Responsible for the creation and deployment of monitoring reports of the Pharmacy Innovation project portfolio that does not fall into the Strategic Project Monitoring done by the EPMO. Responsible for enhancing communication channels within and outside Pharmacy Innovation for key Pharmacy Innovation priorities, project work, and other impact of Project Management work cross divisionally. Meets with management, sponsors, and project teams to review project…