Lead Pharmacy Technician

Lead Certified Pharmacy Technician - VA Meds by Mail (Dublin, GA)

Location: Remote - must reside within 50 miles of the VA Meds by Mail facility in Dublin, Georgia

Employment Type: Contract - 12-month period of performance, with a possible extension of up to 6 months

Schedule: Shifts during MbM operational hours:
Hours are not guaranteed at 40 per week, and overtime is not authorized.

Openings: 13

About the Role

Aptive Resources is hiring for the Department of Veterans Affairs (VA) Meds by Mail (MbM) program, a national VA pharmacy program that processes prescriptions for CHAMPVA beneficiaries and related programs through the VA Virtual Pharmacy Service. MbM runs physical sites in Cheyenne, WY and Dublin, GA and processes millions of prescriptions each year. This position supports the Dublin, GA Meds by Mail (MbM) site and is performed remotely using VA-furnished equipment.

As a Certified Pharmacy Technician, you will process prescriptions, handle call center triage, and complete pharmacy clerical work for Veterans' families and other CHAMPVA beneficiaries. All prescription entries are verified by a supervising VA pharmacist.

Lead Pharmacy Technician - Responsibilities

• Provide day-to-day supervision, mentoring and coordination for the site’s Certified Pharmacy Technicians.
• Monitor team work output against MbM SOPs and Performance Requirements Summary (PRS) standards, and address performance problems.
• Report significant performance issues or trends to the VA Contracting Officer’s Representative (COR) within one business day.
• Support the Quality Control program: keep QC logs (sampling, findings, corrective actions) and run internal reviews against PRS measures.
• Help prepare staffing schedules, which are due at least two weeks ahead.
• Help prepare monthly staffing reports covering coverage, staffing rate, tardiness and unplanned absences.
• Notify the COR at least 24 hours before any expected staffing change, and help keep the staffing rate at or above 97%.
• Keep an inspection-ready Orientation, Training and Competency Assessment file for each team member, covering:
  • certifications
  • orientation
  • competencies
  • SOP training
  • signed Rules of Behavior
• Track background investigations, Vet Pro credentialing, mandatory VA training and annual recertifications for the team.
• Coordinate onboarding, cross-training and replacement coverage so work isn’t interrupted.
• Process prescriptions, triage calls and educate patients as needed

General Responsibilities

• Enter prescription data accurately in VA pharmacy information systems
• Review and process external (non-VA) prescriptions according to MbM standard operating procedures
• Answer and triage call center inquiries from patients, caregivers, and provider offices
• Communicate therapeutic change requests to provider offices
• Educate patients and caregivers on proper medication use, within the scope of technician certification
• Complete clerical and documentation tasks accurately to meet MbM workload and quality standards
• Follow all HIPAA, Privacy Act, and VA information security requirements, and report any suspected privacy or security incident immediately
• Work strictly within the scope of your technician certification and applicable law; make no independent clinical decisions.

Required Qualifications (on top of the Certified Pharmacy Technician requirements)

Experience leading teams or projects, with the ability to manage and direct others.

Administrative or records-management experience sufficient to keep background investigation, training and reporting records.

Strong interpersonal skills for working with peers and VA staff.

Required Qualifications:

• Current, unrestricted pharmacy technician certification from PTCB (CPhT) or NHA (ExCPT)
• High…