Sr. Care Coordinator; Behavioral Health

Sr. Care Coordinator (Behavioral Health)# SCAN Careers## Sr. Care Coordinator (Behavioral Health)
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Long Beach, CA:
Full time:
Posted Today:
JR3767

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the “12 Angry Seniors.” Their mission continues to guide everything we do.

Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults.

Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity.

At SCAN, we believe scale should strengthen—not dilute—our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.*
* * This is a remote role that will work 8-5 M-F Pacific Time Zone hours **
* ** The Job
** Contribute to the care and well-being of SCAN members, empowering them to age in place by collaboratively assessing, planning, coordinating, and monitoring their holistic needs, including behavioral health and psychosocial needs. Provide guidance and care coordination to reduce barriers to care, improve engagement, and support continuity across behavioral health and medical services. Focus on addressing members’ care coordination needs, processing referrals and services, connecting members to appropriate resources, supporting navigation of the healthcare system, and responding to and resolving escalated issues with compassion and efficiency.

** You Will
** Perform general and behavioral health screenings to determine and provide appropriate referrals, completing initial screening in a timely manner of receiving a new referral. Actively participate in special projects with an ability to balance competing priorities and/or serve as a SCAN liaison with behavioral health providers.  Act as a point of contact with members, providers, and medical groups for interpretation and administration of various benefits/programs, including exploring behavioral health provider preferences in collaboration with members and care teams.

Connect members to appropriate behavioral health services (e.g., therapy, psychiatry, intensive outpatient or partial hospitalization) and social support (e.g., case management and supplemental SCAN benefits) and troubleshoot a wide range of complex psychosocial and escalated access issues for SCAN members.  Use advanced motivational interviewing techniques to understand and accurately address member goals and issues, improve engagement with behavioral health and medical services, and to de-escalate when needed to minimize conflict and avoid grievances from members and providers.

Provide education to members and/or caregivers on behavioral health care journeys and options (e.g., psychiatry, talk therapy, telehealth, in-person) to support informed decision-making and follow-through.  Provide coordination of care utilizing an advanced level of understanding about member benefits, collaboration with various internal and external teams to develop action plans, and a wide range of community resources, addressing and resolving access to care issues to support better health outcomes…