Domiciliary Care On-Call Operator

On-Call Operator - Domiciliary Care

• Weekdays 5pm-8pm
• Weekends (and Bank Holidays on a ROTA) 7am - 8pm

Rate:£12.71 per hour

Are you experienced in domiciliary care and confident managing challenging situations out of hours?

We’re looking for a calm, resourceful, and responsive On-Call Operator to provide critical out-of-hours support for our domiciliary care service. You’ll be the first point of contact for staff and customers during evenings, weekends, and bank holidays—keeping care running smoothly when the office is closed.

This fully remote role is essential in helping us maintain service quality, staff wellbeing, and client satisfaction at all times.

In case of emergency you need to go to the community to support the business needs. It means you will need to provide care in the community ad-hoc. Driving licence and own car with business insurance is essential.

• Handle urgent calls from carers, clients, and professionals
• Resolve rota issues such as sickness and last-minute cover
• Monitor visits via PASSsystem and ensure all visits are accounted for
• Escalate safeguarding or critical concerns as needed
• Cover care in an emergency

• Provide guidance and reassurance to care staff
• Offer advice on incidents, emergencies, and company protocols
• Ensure lone workers feel supported out of hours

• Log all calls and actions taken during the shift
• Deliver clear handovers to the office team
• Uphold safeguarding and CQC compliance at all times

• Essential:
  • Previous experience in domiciliary care or health & social care
  • Strong rota management and problem-solving skills
  • Calm and confident decision-making under pressure
  • Access to reliable phone and internet during shifts
• Desirable:
  • Experience with PASSsystem or Care Planner
  • NVQ Level 2 or 3 in Health & Social Care
  • Working knowledge of CQC requirements

• Be a key player in keeping vulnerable people safe and supported
• Competitive pay with enhancements for unsociable hours
• Flexible remote working
• Supportive, well-structured handover process and ongoing training

If you’re passionate about care, confident handling emergencies, and ready to be the calm voice on the other end of the phone, we’d love to hear from you.

Horizon Care, part of Natali Healthcare Solutions, has been providing person-centred domiciliary care for over 30 years, helping individuals maintain independence in their own homes. Our experienced team delivers tailored support with a focus on dignity, safety, and well-being. We are looking for dedicated carers who want to bring comfort and reassurance to those who need it most.