Remote EAP Management & Crisis Consultant

Our mission: eliminating every barrier to mental health.

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.

Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.

As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

EAP Management Consultation is a unique and exciting opportunity within Spring Health high quality consultations regarding workplace concerns to account human resource representatives, management, and employees. This role will report to the Spring Health Clinical Manager.

What you’ll be doing:

• Provide management consultation that enhances employee wellbeing and workplace effectiveness from the
  hours of 1:30pm-10pm ET or 11am-7:30pm ET, but you may sit out of any time zone.

• Coordinate critical incident response requests

• Deliver virtual critical incident response requests

• Complete management referral intakes according to established guidelines; assure appropriate placement of management referred employees; provide guidance regarding EAP protocols to counselors working with employees.

• Complete daily shifts on an incoming queue and meet speed to answer service level agreement requirements.

• Provide follow-up to monitor employee compliance and feedback to supervisors, HR/Managers.

• Confirm that necessary paperwork is in place to both providers, HR/Managers including signed releases in order to coordinate follow-up with treatment providers, and other necessary HR/Managers.

• Provide limited after care monitoring (following up with employees and/or providers to ensure the safety of employees and continuation of treatment).

• Assess for risk and manage member and organizational crises by providing in-the-moment support, triage, safety planning, and follow up.

• Identify and problem-solve issues that serve as a barrier or disruption to care, with support from leadership.

• Act as a subject matter expert on the key customer including the customer’s benefits ecosystem and programs to provide appropriate referrals to members and to support the navigation team supporting the customer.

• Maintain accurate and complete documentation of required information that meets risk management and regulatory requirements.

What we expect from you:

• LPC, LCSW, LMFT, or Psychologist with minimum of 3 years experience (independent licensure required)

• SAP qualified preferred

• CEAP certification preferred

• Supervisory experience and/or experience working with management and human resource professionals preferred

• Crisis management and SUD experience

• Familiarity with basic terminology and concepts used in employee assistance/human services programs

• EAP experience

• Experience delivering and coordinating critical incident response required

• Experience working with diverse populations (bilingual preferred)

• Knowledge of healthcare settings and community resources

• Tech and computer savvy: very comfortable adopting new technologies and platforms. and efficient in tech-related tasks

• Excellent written and verbal communication skills

• Able to go above and beyond and to multi-task and context switch

The target…