Remote Call Quality Coach II – Healthcare
New York, New York City, Richmond County, New York, USA
Listed on 2026-10-30
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Healthcare
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Quality Assurance - QA/QC
Humana seeks a Call Quality Professional II to oversee call quality across Humana Market POINT, BPO partners, and related teams. You will monitor calls, conduct investigations, and provide actionable feedback to associates to improve compliance and consumer experience.
Remote role with standard 40-hour weeks; requires certifications, training, and the ability to work occasional evenings/weekends. Eligible for a bonus plan and comprehensive benefits.
We invite applications for the Remote Call Quality Coach II – Healthcare position located in United States.
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This posting is for the Remote Call Quality Coach II – Healthcare role at Humana, based in United States.
We are looking to fill the Remote Call Quality Coach II – Healthcare position at Humana in United States.
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