Remote Healthcare Scheduling Specialist; Night

The Remote Healthcare Scheduling Specialist coordinates patient appointments for a multi-specialty medical practice, ensuring seamless daily operations for day or night shifts. This fully remote, full-time position requires strict adherence to HIPAA standards while delivering courteous, efficient service.

• Manage inbound calls, emails, and portal messages to schedule, reschedule, or cancel patient appointments.
• Utilize appointment scheduling software to allocate provider time slots accurately and optimize clinic flow.
• Enter and verify patient data in electronic health record (EHR) systems, maintaining 100% data integrity.
• Confirm appointments and send reminders in compliance with HIPAA privacy rules.
• Resolve scheduling conflicts, insurance verification issues, and patient inquiries promptly.
• Document all interactions in the CRM/EHR audit trail and generate daily activity reports.
• Collaborate with clinical staff and billing teams to ensure smooth handoffs and accurate patient information.

• 1-3 years of experience in customer service or medical scheduling.
• Proficiency with appointment scheduling software (e.g., Athenahealth, Next Gen, or similar).
• Strong data-entry skills with attention to detail and accuracy.
• Demonstrated understanding of HIPAA regulations and ability to maintain confidentiality.
• Excellent written and verbal communication skills.
• Competent use of Microsoft Office Suite (Word, Excel, Outlook).

• Experience with multiple EHR platforms.
• Background in a telehealth or remote-care environment.
• Familiarity with insurance verification processes.
• Bilingual proficiency (English/Spanish).