Medical Records Processor; Remote

The Medical Records Processor is responsible for retrieving and processing both paper and electronic medical and billing record requests from medical facilities, physicians, patients, attorneys or other entities and respond to other general release of patient information while maintaining the confidentiality and security of PHI

• Works closely with administration and staff to support requests from patients and outside entities with obtaining records to support patient care and/or secure payment
• Clerical duties, including answering phones, scanning, copying, printing and mail
• Investigate and respond timely to inquiries received by email, phone, Teams or other means
• Responsible for accurately documenting and actioning accounts
• Draft communications to patients, patient representatives, payors, and outside entities as needed
• Report on status of patient concerns, trends, missing information to management team

• Outstanding communications and interpersonal abilities
• Knowledge of HIPPA and client confidentiality laws
• Basic understanding of medical terminology and administrative processes
• Strong organizational skills with an ability to effectively manage large amounts of detailed information
• Strong commitment to customer satisfaction and an ability to make quick and accurate decisions
• Ability to work independently with minimal supervision and as a part of a team
• Ability to work at a high-volume level of accuracy
• Proficient use of Microsoft Office applications (Word, Excel, Outlook) and internet resources
• Willingness to learn and take on new challenges, roles and duties as assigned

• Behave in a professional manner
• Committed to the constant pursuit of excellence and teamwork
• Be punctual for scheduled work and use time appropriately
• Perform duties in a conscientious and cooperative manner
• Maintain confidentiality and protect the Organization by abiding by laws and principles related to confidentiality

• HS/Diploma GED equivalent

• Health, Dental, & Vision Insurance
• 401(k)
• Basic Life/AD&D
• Disability Insurance
• Paid Time Off
• Employee Assistance Program

• Full time/40 hours
• Remote for regions outside of Anaheim, CA

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.