ROI Support Specialist - Remote

Remote

Full time

R-102114

Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform – including benefits navigation, care management, home care resources, health information management, and more – Sharecare helps people easily and efficiently manage their healthcare and improve their well-being.

Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care  learn more, visit  .

Provide support to Release of Information Specialists, Quality Control, Customer Service, Billing & Collections to resolve issues related to fulfilling or fulfilled

Release of Information requests for patient medical records.

• Assist Release of Information Specialists to resolve issues related to fulfillment of medical records requests
• Ensure compliance requirements are met to release medical records based on HIPAA rules and regulations, including adherence to other state and federal laws for Release of Information
• Perform Data Entry & Quality Control measures for fulfillment of medical records requests
• Effectively communicate with Customer Service and other departments to answer questions and resolve issues with requests and fulfillment of medical records requests
• Research and resolve workflow and record issues quickly to minimize delays in turnaround
• Identify and escape critical and important issuestomanagement

• Minimum of 6 months experience with Sharecare HDS in QC, Credit & Collections or Customer Service required, 1 year or mo repreferred
• Ability to use internal electronic based record workflow systems such as Record Management, Intranet,Exceptions Management, Word, Excel, Outlook,etc.
• Attention todetail
• Ability to work in a fast-paced, production-oriented environment
• High levelof reliability,productivity and professionalism
• Good communication skills, both written and oral
• The ability to work independently and being productive with little supervision

• Ability to sit or stand forlong periodsoftime
• Physicalability to lift and carry 25lbs.of materials
• Manual dexterity and strength sufficient enoughto enter information via computer keyboard forlong periodsof time, to write notes and information needed, and to pick up and hold paperwork, supplies and other items
• Eyesight sufficient to effectively read documents and to accurately view information on a computer monitor
• Speaking and hearing ability sufficient to effectively communicate
• Eye/hand coordination,hearing and visual acuity necessary forday to daytasks

• Maintain privacy of all patient, employee and volunteer information and access such information only on aneed-to-knowbasis for business purposes
• Comply withall regulationsregardingcorporate integrity and security obligations
• Report unethical,fraudulent,or unlawful behavior or activity
• Maintain current and yearly HIPAAcertification

• A high-level understanding of the organization’s information governance program and role-specific accountabilities
• A thorough understanding of role requirements, including policies,procedures and processes, to include how individual workimpactsthe organization and its strategic and financial goals; and how tasks and projects affect the integrity of the organization’s data and information
• Commitment to discuss questions and recommendations about processes and any observed variations in performing tasksin order toensure a standardized…