Patient Account Representative

Patient Account Representative
Pay:

$20.00-$25.00/hr

Work Environment

100% Remote

Schedule

• Monday-Friday, 8:00 AM-5:00 PM

Compensation and Benefits
Pay Rate:

• $20.00-$25.00/hr

Duration:

• 6-Month Contract

If eligible, benefits may include:

• Medical, Dental, Vision
• Critical Illness, Accident, and Hospital Coverage
• 401(k) Retirement Plan (Pre-tax and Roth post-tax contributions available)
• Voluntary Life & AD&D (Employee + Dependents)
• Short-term and Long-term Disability
• Health Spending Account (HSA)
• Transportation Benefits
• Employee Assistance Program (EAP)
• Time Off / Leave (PTO, Vacation, or Sick Leave)

About the Role

We are seeking experienced Patient Account Representatives to support a healthcare organization's Revenue Cycle team. This role focuses on resolving aged accounts receivable, recovering outstanding balances, researching claim issues, interpreting EOBs, and managing complex insurance follow-up activities. The ideal candidate will have strong hospital/facility billing experience, Epic proficiency, and a background working with commercial, Medicare Advantage, or Medicaid MCO payers.

Key Responsibilities

• Resolve aged accounts receivable and reduce outstanding AR balances.
• Research, analyze, and resolve denied or underpaid claims.
• Interpret EOBs and payer responses to determine appropriate next steps.
• Submit appeals and supporting documentation for claim recovery.
• Perform insurance follow-up with commercial, Medicare Advantage, and Medicaid payers.
• Document account activity accurately within Epic.
• Collaborate with internal teams to support revenue cycle improvement initiatives.

Required Skills & Experience

• 3-5+ years of Medical AR, Collections, Recovery, or Denials experience.
• Hospital/Facility billing experience required.
• Epic experience required.
• Experience working aged AR accounts (90-180+ days).
• Strong understanding of insurance follow-up, denials management, and appeals.
• Ability to accurately interpret EOBs and payer policies.
• High school diploma or equivalent required.

Top Skills Must Haves:

• Medical Accounts Receivable (AR)
• Hospital/Facility Billing Experience
• Epic
• Collections & Recovery
• Denials & Appeals Management
• EOB Interpretation
• Medicare Advantage, BCBS, or Medicaid MCO Experience

Nice-to-Have

Skills:

• Care First BCBS experience
• Certified Patient Account Technician (CPAT)
• Healthcare Billing or Registration Experience
• Customer Service Experience
• Advanced Computer and Data Entry Skills

Job Type & Location

This is a Contract position based out of Salisbury, MD.

Pay and Benefits

The pay range for this position is $20.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Final date to receive applications

This position is anticipated to close on Nov 13, 2026.

Workplace Type

This is a fully remote position.

Equal Opportunity Statement

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.