Specialty Operations Pharmacy Technician

The Specialty Operations Pharmacy Technician 3 assists pharmacists in the preparation, coordination, and handling of Specialty Risk Evaluation and Mitigation Strategy (REMS) medications. These medications include Lenalidomide, Spravato, and Sublocade. The technician adheres to stringent safety, regulatory, and compliance requirements while performing these tasks. We design REMS programs to prevent, monitor, and manage serious medication-related risks through provider and patient education, ongoing oversight, and reinforcement of actions that reduce the likelihood and severity of adverse events.

This role performs advanced administrative, operational, and customer support functions. These functions require independent initiative, sound judgment, strong attention to detail, and the ability to accurately apply intermediate mathematical skills. The role operates in a fast-paced healthcare environment.

The Specialty Operations Pharmacy Technician 3 may contact physicians to clarify prescription orders and enter prescriptions into the system as appropriate. This role supports pharmacists and patients by ensuring compliance with REMS-specific operational processes and programs designed to optimize health outcomes for patients. Responsibilities include maintaining effective communication with patients, providers, and leadership. The incumbent regularly exercises discretion and independent judgment when prioritizing requests, interpreting procedures, and adapting processes and techniques to meet operational needs.

Leveraging extensive experience and a broad understanding of administrative and organizational practices, the Specialty Operations Pharmacy Technician 3 performs work with minimal supervision and limited guidance.

• Active unrestricted Pharmacy Technician Licensed in one of the following states in which your reside;
  Arizona, Florida, Ohio, or Texas as required by state law to perform this role.
• National Certification: PTCB (CphT) or ExCPT
• Minimum 2 years of Pharmacy Technician experience, including strong data entry.
• Basic working knowledge using MS Office including Outlook, ability to learn and use variety of platforms such as SharePoint, Teams, etc. and resolve simple technical issues.

• 1 or more years of mail order pharmacy experience.
• Inbound and outbound call center experience.
• Experience as a REMS Pharmacy Technician
• Working knowledge of RxNova, CRM, and Script Med

Workstyle: Remote Work at Home

Location: Must reside in AZ, FL, OH or TX to work remotely

Monday-Friday 8:00 AM-4:30 PM EST for 6 weeks (timeframe can vary)

8:30 AM - 5:00 PM MST/ 9:30 AM - 6:00 PM (daylight savings) Monday-Friday / 11:30 AM - 8:00 AM EST and holiday coverage on a rotating basis.

Work Style
:
Remote/Work at Home (Must reside in Ohio, Arizona, Texas or Florida)

• To ensure Work at Home associates' ability to work effectively, the self-provided internet service of Work at Home associates must meet the following criteria:
• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wired cable connection is mandatory
• Humana will provide Work at Home associates all computer equipment appropriate to meet the business requirements for their position/job
• Workspace separate from high traffic areas to secure Humana Confidential information and protect member HIPAA/PHI information
• Associate must manage dependent care and personal responsibilities in a way that allows them to successfully meet their assignment and position responsibilities.

Work at Home Requirements:
To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel:
While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

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