Remote Clinical Support Coordinator​/2nd Shift

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Clinical Support US

6 days ago Requisition

Who We Are

Access Tele Care is the largest national provider of telemedicine technology and solutions to hospitals and health systems. The Access Tele Care technology platform, Telemed IQ, enables life-saving patient care through telemedicine and empowers healthcare organizations to build telemedicine programs in any clinical specialty. We provide healthcare teams with industry-leading solutions that drive improved clinical care, patient outcomes, and organizational health.

We are proud to be the first provider of acute clinical telemedicine services to earn The Joint Commission’s Gold Seal of Approval and has maintained that accreditation every year since inception.

We love what we do and if you want to know more about our vision, mission and values go to  to check us out.

The Opportunity

Access Tele Care is seeking a Remote Full-Time Clinical Support Dispatcher with strong communication and problem-solving skills, along with healthcare experience, to join our 2nd shift Clinical Support team.

Our Clinical Support team operates as a “virtual hospital,” bringing together clinical and operational teams dedicated to accelerating patient care. The team is responsible for receiving and prioritizing both emergency and routine consultations from partner facilities.

In this role, you will remotely manage multi-channel coordination and assignment of both emergency and routine consultations across multiple service lines.

What You'll Do

• Effectively communicate with hospital clinical staff and Access Tele Care physicians to ensure timely and efficient patient care
• Proficient in all CCC Coordinator duties.
• Effectively and efficiently manage incoming consultations through CCC consultation lifecycle workflows processes
• Interacts with clinical and operational teams to prioritize and assign requesting emergency/ non‐emergency consultations for multiple services lines.
• Uses established and approved protocols, workflows, and the computer‐aided dispatch system to evaluate the situation and take the appropriate actions. Test readiness of computer, cameras, and other related communications equipment.
• Monitors and maintains ques to quickly prioritize and assign consultations to meet or exceed SLAs.
• Demonstrate service excellence in meeting and exceeding all metrics outline on performance index scorecard.
• Exhibit a high degree of professionalism when interacting with the healthcare facilities, Physicians, co‐workers and supervisors.
• May be required to be on‐call, remain on duty after shift‐end and respond to emergency situations at any time.
• Performs all duties and responsibilities in a timely and effective manner in accordance with established company polices to achieve the overall objective of the CCC and this position.
• Maintains a favorable, collaborative and professional working relationship with all departments to ensure efficient working environment to achieve company’s mission.
• Keeps immediate supervisor promptly and fully informed of all issues or concerns and takes prompt corrective action where necessary.
• Maintains a positive team spirit and fosters a positive organizational culture that aligns with the company values.
• Other tasks as needed

What You'll Bring

• High School Diploma, GED or Equivalent Certification Required
• At least one year of experience working in a call center environment or healthcare or IT
• Strong communications skills (written and oral) as well as demonstrate the ability to work effectively across departments
• Demonstrated proficiency with Microsoft…