Crisis Phone Representative; Remote Job Hialeah Florida USA,Healthcare

Position: Crisis Phone Representative (Remote)
#IND
123 Phone Representative 9 (Remote)

Location:
Must live within a 50-mile radius to Clearwater, Florida for mandatory onsite training ~2x yearly, first day will report onsite Tuesday, January 19, 2027

Schedules: [Updated for 2027 Season]

Tuesday–Saturday, 4:00 a.m.–12:30 p.m. — $25.00 per hour

Tuesday–Saturday, 12:00 p.m.–8:30 p.m. — $25.00 per hour

Sunday–Thursday, 12:00 p.m.–8:30 p.m. — $25.00 per hour

Tuesday–Saturday, 12:00 p.m.–8:30 p.m. — $25.00 per hour

Tuesday–Saturday, 8:00 p.m.–4:30 a.m. — $27.50 per hour

Training schedule
: M-F, 8:00 AM to 5:00 PM for 3-4 weeks
First day will report onsite Tuesday, January 19, 2027

Type:
Contract to Hire

Job duties:

Answer incoming phone calls from the Crisis Lifeline from clients needing online emotional support

Ensure you meet all Crisis and Suicide Lifeline performance metrics

Talk with Imminent Risk clients and de-escalating, screen, safety plan, and reduce lethal means during the conversation

Use the least invasive approach to service provision. Provide referrals, deploy mobile crisis units, and engage law enforcement in active rescue, as needed.

Must be flexible for other duties as assigned:
As an associate you may be required to cross-train across roles/departments with similar job duties, or assist with other business needs as required

Nice to have:

Bachelor’s Degree from a four-year college or university or higher is strongly preferred. (Not required)

Requirements:

If you do not have a Bachelor's Degree, must have (2) years of crisis response/counseling required in lieu of education
One year or more of related recent crisis, mental health, or substance abuse/counseling experience is required
Experience handling crisis phone calls is required
Above-average computer skills preferred
Emergency Response & Storm Support:
Must be willing and able to remain working during severe weather events until officially directed to evacuate, assist with emergency response efforts, and proactively identify alternative ways to support operations and connect individuals with essential services and resources during storms
High school diploma or equivalent required
Background check required - Level II
Employment verification required
Education verification required
Drug screening required
Smoke-free workplace, nicotine testing required
Must provide (3) references
Valid State of Florida Driver’s License