Remote Pharmacy Technician- CA, NV Or TX

This role supports clinical pharmacists and care teams by optimizing medication use, improving pharmacy quality metrics, and coordinating care for members in a managed care environment. You will review pharmacy and adherence data, conduct outreach to members and providers, and help implement technology-driven workflows that enhance medication safety, adherence, and overall quality of care. The position operates fully remote within designated states while following Pacific Time business hours.

• Partner with Clinical Pharmacists to optimize medication use and support closure of pharmacy and quality care gaps.

• Review adherence and pharmacy claims data to identify opportunities for intervention and elevate concerns to Clinical Pharmacists when appropriate.

• Participate in quality improvement initiatives related to medication safety, medication adherence, and operational efficiency.

• Conduct outreach to members, caregivers, pharmacies, and provider offices to facilitate medication reviews, refill coordination, medication synchronization, and adherence interventions.

• Assist with coordination of care between members, pharmacies, providers, and internal care teams to improve medication-related outcomes.

• Update medication lists and document interventions accurately within the Electronic Health Record (EHR) and other applicable systems.

• Identify and elevate medication discrepancies, adherence barriers, and potential medication-related concerns to pharmacists for clinical review.

• Support implementation of new pharmacy technologies and workflows within existing programs and operational processes.

• Assist in developing workflows and processes that translate technology outputs into actionable interventions.

• Support administrative and operational tasks related to pharmacy quality and clinical programs.

• Utilize Microsoft Teams, SharePoint, Excel, and other systems to organize information, track initiatives, and communicate with stakeholders.

• Work closely with Clinical Pharmacists, providers, nurses, care managers, pharmacies, and other internal stakeholders to support patient care initiatives.

• Communicate effectively regarding medication concerns, patient progress, operational issues, and quality initiatives.

• Collaborate with providers and pharmacies to facilitate prescription refills and support adherence-related outreach efforts.

• Maintain professional, timely, and accurate written and verbal communication with internal and external partners.

• Document all outreach, interventions, and communication activities accurately and in a timely manner.

• Maintain confidentiality and comply with all HIPAA and organizational policies and procedures.

• Ensure accuracy and completeness of data entered into EHRs, pharmacy systems, and tracking tools.

• Active Pharmacy Technician license.

• 23 years of medical assessment experience, or related healthcare experience in a managed care, medical group, or ambulatory pharmacy setting.

• Experience supporting medication adherence and pharmacy quality initiatives.

• Familiarity with pharmacy quality metrics and STAR measures, including medication adherence, statin use in persons with diabetes, and deprescribing measures.

• Strong computer proficiency, including Microsoft Teams, SharePoint, Outlook, and Excel.

• Experience with care coordination and care management activities.

• Ability to manage call volume and conduct structured outreach to members, caregivers, and providers.

• Experience in healthcare environments such as Medicare Advantage or similar managed care programs.

• Strong attention to detail and accuracy in documentation and data entry.

• Ability to maintain confidentiality and adhere to HIPAA and organizational policies.

• Ability to provide bilingual support in Spanish.

• Demonstrated knowledge of assessment, health, and functional problems of older adults in a managed care setting.

• Experience working with pharmacy claims data, reporting tools, or population health initiatives.

• Knowledge of Electronic Health Record (EHR) systems and pharmacy software platforms.

• Experience with quality standards and quality improvement initiatives in healthcare.

• or familiarity with Medicare Advantage programs.

• Strong organizational skills and ability to support project coordination across multiple initiatives.

This is a 100% remote position based in the United States, with the primary worksite…