Wellness Coach; Remote

Clear Wellness Clear Wellness  is dedicated to improving the quality of life of seniors and their caregivers. Clear Wellness integrates Certified Health and Wellness Coaching augmented by smart technology to provide support and peace of mind for families of seniors living independently or in senior care facilities. Clear Wellness monitors and enhances the emotional, physical and social well-being of our senior citizen members.

Additionally, Clear Wellness alleviates stress experienced by the senior’s caregivers (such as adult children or other family members) by addressing evolving senior needs. Of the more than 54 million Americans over the age of 65 and their caregivers, Clear Wellness markets to a subset that includes seniors living in senior care facilities. Clear Wellness is a subsidiary of Clear Captions, a leading provider of phone captioning services.

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• Versatile people who thrive on variety and challenge
• Excited about working in a fast‑paced environment.
• Innate problem solvers who want to grow in a flexible, collaborative culture.
• Takes initiative, pushes boundaries, motivated to innovate.
• Individuals with a growth mindset who want to use their learning and relationship‑building skills.
• Align with our company core values:
  Integrity, Accountability, Collaboration, Service and Quality.

The Wellness Coach form relationships with our customers to help them achieve wellness and support while living independently at home and deliver wellness coaching for seniors and care insights to their family caregivers. Using Remote Patient Monitoring (RPM) and passion for improving the quality of life and extending independent living for seniors, the Wellness Coach leverages insights from sensor data, wellness surveys, and other sources of relevant information to drive both proactive and reactive customer communications.

Wellness Coaches are provided with substantial training, including a company‑sponsored Wellness Coach Training & Certification Program.

• Reviews and applies information derived from customer profiles in the customer relationship management (CRM) system, wellness dashboards, and other sources as the basis for delivering informed customer communications to drive ongoing independence, quality of life, and peace of mind for seniors and caregivers.
• Analyzes situations quickly and makes sound decisions in emergency and routine situations.
• Communicates necessary information to 911 services per Clear Wellness workflows.
• Coaches seniors and caregivers on improving wellness by creating wellness goals.
• Establishes a trusted relationship with the senior and their caregivers.
• Manages inbound/outbound telephone communication, associated documentation and email, text and/or chat services with seniors and caregivers.
• Provides input on improvement opportunities for products, processes, and procedures.
• Meets weekly/monthly metrics related to service level, performance, and customer satisfaction.
• Other duties include general account maintenance such as updating customer records, features, and usage questions while ensuring satisfaction with our service.

• A high school diploma or equivalent is required; continuing education or college degree is preferred. Equivalent combinations of education and relevant experience may be considered.
• A minimum of one (1) year of experience working in a healthcare environment, supporting Remote Patient Monitoring (RPM) solutions, or delivering care in a home‑living environment.
• Work from a local home office equipped with reliable, high‑speed Internet.
• Ability to effectively communicate in English through reading, writing, speaking and listening.
• Communica…