Medical Support Assistant

Medical Support Assistant (Remote) - Supporting Our Nation's Veterans

Are you passionate about helping others and providing exceptional customer service? We're looking for dedicated Medical Support Assistants (MSAs) to join a team supporting Veterans across the VA Rocky Mountain Network. In this role, you'll play a vital part in helping Veterans access the healthcare services they need while gaining valuable experience within one of the nation's largest healthcare systems.

What You'll Be Doing

• Scheduling and coordinating patient appointments
• Managing healthcare referrals and electronic consults
• Supporting community care coordination efforts
• Assisting Veterans by answering questions and connecting them with the appropriate care teams
• Updating and maintaining patient information within electronic medical records
• Documenting patient interactions accurately and efficiently
• Collaborating with providers, nurses, and administrative teams to support patient care
• Ensuring compliance with privacy, security, and healthcare regulations

What We're Looking For

We're seeking individuals who are organized, detail-oriented, and passionate about providing outstanding service.

Required Qualifications:

• High School Diploma or GED
• At least 6 months of customer service experience
• Strong computer and data entry skills
• Typing speed of 50+ WPM
• Basic understanding of medical terminology
• Excellent verbal and written communication skills
• Ability to thrive in a fast-paced healthcare environment

Preferred Experience:

• Medical office, patient access, scheduling, or healthcare administration experience
• Experience working with EMR/EHR systems
• Veterans Affairs or federal healthcare experience
• Knowledge of healthcare referrals and consult management

Why You'll Love This Opportunity

• 100% remote position with a consistent Monday-Friday schedule
• No nights or weekends
• Opportunity to support and make a meaningful impact on Veterans' healthcare journeys
• Gain valuable experience within a nationally recognized healthcare network
• Long-term contract opportunity with potential for extension
• Collaborative and mission-driven work environment

Location Requirement

This role is fully remote; however, candidates must reside within 50 miles of one of the following VA locations:

• Aurora, CO
• Grand Junction, CO
• Loveland, CO / Cheyenne, WY
• Fort Harrison, MT
• Sheridan, WY
• Salt Lake City, UT

If you're looking for a rewarding opportunity where your work directly supports Veterans and helps improve access to quality healthcare, we'd love to connect with you. Join a team that's making a difference every day.

This is a Contract position based out of Salt Lake City, UT.

The pay range for this position is $18.19 - $20.87/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This position is anticipated to close on Nov 17, 2026.

This is a fully remote…