Neurodiversity & Teen Care Navigator; Remote

Our mission: eliminating every barrier to mental health.

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.

Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.

As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

Reporting to the Senior Clinical Manager of Family Care, the Specialty Care Navigator, Neurodiversity and Youth will primarily provide clinical navigation and family-centered support through Spring Health’s Neurodiversity Specialty Care Program. Neurodiversity support spans children and families from ages 0 to 17. The role will also support adolescents ages 13 to 17 and their caregivers within the other Specialty Care programs, including Mood and Anxiety, Trauma, Eating Disorders, and Substance Use.

No travel is required.

This is a full-time, fully remote position. The primary shift is Monday–Friday, 9am-5pm PST/ 12–8 p.m. ET. Team members should be flexible to work a later shift 1–2 days per week (2–10 p.m. ET / 1–9 p.m. CT / 11 a.m.–7 p.m. PT) to support after-school scheduling and teen availability.

What you’ll do:

• Neurodiversity Specialty Care:

  • Conduct developmentally informed and neuroaffirming telehealth screening, triage, and care navigation for children, adolescents, and caregivers seeking support with neurodiversity and related behavioral health needs, including ADHD, autism, social communication differences, and learning disorders

  • Provide developmentally appropriate psychoeducation and brief support to childre, teens, and caregivers navigating neurodiverse conditions

  • Integrate information from youth, caregivers, providers, and available clinical, developmental, neuropsychological, or school evaluations to develop a clear working formulation, identify differential considerations, and recommend appropriate next steps

  • Help families connect with appropriate services, including therapy, medication management, neuropsychological evaluation,, ABA, OT, SLP, and other community-based supports

  • Guide families through school-related supports and accommodations, including IEP and Section 504 processes, and coordinate with schools and community providers when appropriate and authorized

• Teen Specialty Care:

  • Conduct developmentally informed telehealth screening, triage, and care navigation for adolescents 13-17yo and their caregivers across the Mood and Anxiety, Trauma, Eating Disorders, and Substance Use Disorder programs

  • Provide developmentally appropriate psychoeducation and brief support to adolescents and caregivers navigating mood and anxiety concerns, trauma-related symptoms, eating disorders, and substance use

  • Build and update individualized care plans that reflect the young person’s needs and goals, clinical presentation, level of care, family context, and available evidence; revise recommendations when new information changes the clinical picture

  • Help teens and families connect with appropriate services, including therapy, medication management, PRS, HLOC, and other community-based supports

  • Use active listening and motivational…