Insurance Specialist or Insurance Specialist II

Position:Insurance Specialist or Insurance Specialist II

Location: 1241 West Stadium Blvd

Jefferson City, MO

Remote Status: Remote

Job :2424

# of Openings:1

Position posted: 11/10/2026

• Handles telephone inquiries regarding insurance issues.
• Works daily correspondence from patients and insurance companies and handles inquiries appropriately and in a timely manner.
• Processes denials from insurance companies as appropriate according to coding and specific insurance policies and procedures.
• Processes aging reports according to established Central Business Office guidelines and maintain current report.
• Remains current with assigned insurance company publications and is knowledgeable regarding policies, procedures and coding guidelines for insurance company/network for which the representative is responsible.
• Research and handle insurance credit balances according to company and insurance procedures.
• Functions as a backup for other personnel in the office as needed.
• Performs other duties as assigned.

• Strives for continuous quality improvement.
• Participates in educational experiences designed to maintain and/or improve professional competence.
• Maintains high work ethic standards.
• Provides quality customer service to staff, patients and visitors at all times.

• High school diploma or GED

• Minimum two years of medical office practices to include working knowledge of ICD-9 and CPT coding
• Background in medical insurance billing preferred

• N/A

• Knowledge of medical billing/collection practices; basic medical coding; insurance agency operating procedures and practices.
• Skill with computer applications.
• Must possess strong interpersonal skills and have the ability to communicate effectively with patients, co-workers and management.
• Must be able to work effectively as a team member.

• Handles telephone inquiries regarding insurance issues.
• Works daily correspondence from patients and insurance companies and handles inquiries appropriately and in a timely manner.
• Process denials from insurance companies as appropriate according to coding and specific insurance policies and procedures.
• Process aging reports according to established Central Business Office guidelines and maintain current report.
• Remains current with assigned insurance company publications and is knowledgeable regarding policies, procedures and coding guidelines for insurance company/network for which the representative is responsible.
• Research and handle insurance credit balances according to company and insurance procedures.
• Remains current in coding guidelines and correct claims according to these guidelines if needed and notify Coder of these findings.
• Helps identify trends in coding denial and reports to Coding and Billing Manager.
• Functions as a backup for other personnel in the office as needed.
• Performs other duties as assigned.

• Strives for continuous quality improvement.
• Participates in educational experiences designed to maintain and/or improve professional competence.
• Maintains high work ethic standards.
• Provides quality customer service to staff, patients and visitors at all times.

• High school diploma or GED

• Minimum two years of medical office practices to include working knowledge of ICD-9/ICD-10 and CPT coding
• Background in medical insurance billing preferred

• Certified Professional Coder Certificate (CPC)
• Certified Coding Specialist (CCS)

• Knowledge of medical billing/collection practices; medical coding; insurance agency operating procedures and practices
• Skill with computer applications
• Must possess strong interpersonal skills and have the ability to communicate effectively with patients, co-workers and management
• Must be able to work effectively as a team member

Works in heated and air-conditioned area consistent with a normal office environment.

• Health insurance & employer paid short- and long-term disability
• Generous PTO policy, beginning at 148-hours annually
• Employer Retirement Plan (401K) with employer match
• Tuition reimbursement and other professional advancements, including a Medical Assistant training program