LTC Pharmacy Technician – Implementation & Customer Success

Flow Rx empowers independent pharmacies through AI-driven workflow automation, enabling teams to focus on patient care and business growth. By eliminating manual, repetitive tasks, Flow Rx reduces data entry errors and alleviates staffing pressures, creating measurable efficiency gains across pharmacy operations. Every solution is tailored to seamlessly integrate with existing workflows, supporting leaner operations and stronger margins. This approach allows pharmacy teams to prioritize high-value activities that improve outcomes, expand services, and unlock new revenue opportunities.

Join Flow Rx to help redefine the future of pharmacy care.

• Role
  
  Description:
  
  This is a full-time remote position for a LTC Pharmacy technician – Implementation & Customer Success. In this role, you will lead pharmacy implementations, collaborating with clients to tailor and deploy Flow Rx solutions to their unique workflows. Support customer success by providing continued guidance, training, and troubleshooting to optimize system usage and outcomes. Leverage your LTC pharmacy expertise to analyze customer needs, identify process improvements, and ensure the highest levels of client satisfaction.
  
  Qualifications Pharmacy-related skills:
  Deep understanding of LTC pharmacy operations and workflows, experience with medication dispensing and regulatory compliance
• Customer success expertise:
  Strong interpersonal and communication skills, ability to deliver client training, provide ongoing support, identify needs, and tailor scalable solutions
• Project and time management:
  Ability to lead multiple implementations simultaneously, prioritize tasks, meet deadlines, and ensure quality service delivery
• Adaptability:
  Willingness to work remotely and collaborate with cross-functional teams across different time zones
• Problem-solving and analytical thinking:
  Capability to assess operational challenges and create tailored, efficient solutions