Specialist Case Manager; Complex Brain or Spinal Injuries

Essential:

Job title: Specialist Case Manager

Location: Home based with a requirement to cover clients within 2 hours from home address (Full UK driving license + own transport are essential, mileage is paid)

Applicants must be located within the North Midlands, North West, or South/Central Yorkshire regions and be able to travel throughout their designated area as required.

Salary: Starting from £45,000 per annum FTE

Status: Permanent

Working Hours: Part Time & Full time (37.5 hours) contracts available with a minimum requirement of 22.5 hours over 3 days

HCML is the UK’s leading provider of rehabilitation, case management, occupational health, and workplace wellbeing services. We’re proud to be recognised as a 2025 UK’s Best Workplace for Wellbeing and for Best Workplaces in Healthcare™ 2026, reflecting our commitment to supporting the growth, development, and wellbeing.

We are seeking an experienced and compassionate Specialist Case Manager to join HCML, in this rewarding role, you will use your clinical expertise to support individuals who have experienced complex and life-changing injuries, helping them access the rehabilitation, treatment and support they need to achieve the best possible outcomes.

Working with clients, families, healthcare professionals, solicitors and insurers, you will coordinate and oversee complex rehabilitation programmes, ensuring a person-centred approach at every stage of the recovery journey.

If you are a qualified healthcare professional with a passion for rehabilitation, strong clinical judgement, and experience supporting individuals with neurological, spinal cord or complex orthopaedic injuries, we would love to hear from you.

To assess and understand an injured person’s specific needs and use your clinical and professional skills to ensure a maximal recovery. This extends beyond the individual’s presenting physical and functional abilities, and encompasses all aspects of their social and vocational situations and life participation.

• To proactively manage a caseload of rehabilitation clients or clients requiring complex care from referral and assessment through active case management to case closure within an agreed geographical location
• Instructing, coordinating and progressing multi-disciplinary intervention with your client as the central focus
• Working alongside other invested stakeholders, such as solicitors and insurers, allowing access to funding for private and augmentative intervention that may not be possible within standard statutory service provision
• Caseload numbers vary depending on case complexities
• To be responsible for assessing and developing rehabilitation or care packages for clients with stakeholder agreement or funding
• To be responsible for liaising and maintaining regular communication with the rehabilitation client, case stakeholders and clinicians, keeping all case records accurate and up to date
• To accurately request, agree and manage funds allocated for rehabilitation or care on each case, reviewing and processing treatment invoices and monitoring overall case spend

Experience Essential:

• Minimum of five years of clinical experience in the field of neurological and complex orthopaedic rehabilitation including spinal cord injury
• A basic understanding of the funding of rehabilitation or complex care following injury including CHC funding, private funding, Insurer funding or post settlement funding agreements
• An understanding of GDPR, Safeguarding and Capacity

Desirable:

• Experience delivering services to both adult and paediatrics patients
• Prior case management experience within the NHS and/or personal Injury industry
• Experience or understanding of the rehabilitation and care…