Medical Support Assistant

Hiring multiple Medical Support Assistants for a Healthcare Services company near Salt Lake City, UT! If interested, please apply directly.

Job Description

We are seeking qualified Medical Support Assistants (MSAs) to support the VA Rocky Mountain Network. As a vital part of the patient care team, MSAs coordinate appointments, manage consults, support community care referrals, maintain patient records, and ensure Veterans receive timely access to healthcare services. This role requires strong customer service skills, attention to detail, and the ability to work within a fast-paced healthcare environment.

Responsibilities

+ Schedule patient appointments in accordance with VA and VHA scheduling guidelines.

+ Process, review, track, and respond to electronic consults and provider orders.

+ Coordinate community care referrals using VA systems including HSRM and PPMS.

+ Answer and route incoming calls while providing exceptional customer service.

+ Screen patient inquiries and connect Veterans with appropriate clinical staff.

+ Verify, update, and maintain patient demographic information.

+ Support patient check-in and patient flow activities.

+ Assist the patient care team (PACT) with administrative support.

+ Maintain scheduling accuracy and compliance with VA performance standards.

+ Document patient interactions accurately in electronic health record systems.

+ Ensure compliance with HIPAA, privacy, and VA security requirements.

+ Collaborate with providers, nurses, administrative staff, and community care partners.

Essential Skills

+ High school diploma or GED equivalent.

+ Minimum six months of customer service experience.

+ Basic computer proficiency and data-entry skills.

+ Typing speed of at least 50 words per minute.

+ Basic knowledge of medical terminology.

+ Strong verbal and written English communication skills.

+ Ability to work effectively in a healthcare setting and interact professionally with patients, providers, and staff.

Additional

Skills & Qualifications

+ Medical office, healthcare administration, patient access, scheduling, or medical receptionist experience.

+ Experience working with electronic medical record (EMR) systems.

+ Veterans Affairs or federal healthcare experience.

+ Knowledge of healthcare referrals, consult management, or community care programs.

Work Environment

This is a 100% remote position, but you must reside within 50 miles of one of the following VA locations:
Fort Harrison, MT;
Cheyenne, WY / Loveland, CO combined;
Aurora, CO;
Grand Junction, CO;
Muskogee, or Sheridan, WY. The position offers a stable Monday Friday schedule with no weekends. This is an exciting opportunity to provide essential administrative and patient support services for our nation's Veterans across multiple VA Medical Centers and Community-Based Outpatient Clinics throughout the Rocky Mountain network.

Job Type & Location

This is a Contract position based out of Salt Lake City, UT.

Pay and Benefits

The pay range for this position is $17.23 - $20.97/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short…