Director of Hospitality

Relocation assistance is available for this opportunity in Maryville, TN. Candidates will be considered from any US State.

Opened in 2018, Clayton Lodge & Retreat is a purpose-built destination supporting the professional development of Clayton Homes team members. The property features 64 cabin rooms, a cottage home, and a 26,000 sq. ft. training center. Designed for team members to Explore, Focus, and Grow
, the Lodge delivers transformative learning and hospitality experiences grounded in Clayton’s core values.

As the scope of this role expands, the Director of Hospitality & Lodge Operations will not only lead day-to-day operations at the Lodge but also assume responsibility for event execution, culinary programming, and bar operations across our campus. This role demands a strategic hospitality leader with a passion for excellence, strong operational expertise, and the ability to elevate experiences.

Director of Hospitality
Skills

Expertise in F&B cost controls, vendor management, and event logistics

Strong leadership skills with a focus on team development and coaching

Deep experience in guest service delivery and hospitality standards

Proficient in Opera PMS, Monscierge, Concur, Oracle, and Dormakaba

Exceptional communication and collaboration skills

Director of Hospitality Duties

Lead the overall vision, direction, and execution of hospitality experiences across campus.

Build and develop high-performing, service-driven teams aligned with company values.

Partner cross-functionally to ensure consistent guest experiences and world-class service delivery.

Guide the long-term evolution of venues, including guest services, team development, and experience design.

Oversee hospitality operations on campus, with a focus on culinary, bar, and event programming.

Ensure seamless event execution, high-quality food and beverage service, and alignment with guest, student and team member expectations.

Develop scalable SOPs for service, inventory, and event logistics across campus.

Create and manage annual budgets, forecasts, and capital plans.

Monitor key metrics (e.g., NPS, cost per guest, food & beverage margins), using data to drive performance improvements.

Ensure operational compliance and optimize processes for quality and efficiency.

Contribute to enterprise-wide projects and initiatives. Flex across departments and locations as needed to support organizational goals.

Director of Hospitality
Education:

Bachelor’s degree in hospitality, Business Management, or relevant field.

Director of Hospitality
Years of Related

Experience:

8+ years of progressive experience in hospitality or resort management

3+ years in food & beverage operations

3+ years managing events or conferences

2+ years managing multi-site operations or large-scale hospitality programs

Director of Hospitality
Licenses/Certifications

Food Handling and Alcohol Service certifications preferred

Project Management certification and bilingual skills are a plus

Level 16 $ 139,935 -$174,919

Why Clayton?

Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Clayton provides competitive 401K programs, including investment options and company matching for full and part time employees after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.

As part of Clayton’s commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.

Clayton is proud to have earned spots on the following Forbes lists:
America’s Best Employers, America’s Best Employers by State, Best Employers for Diversity, Best Employers for Women.

At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members.

Clayton’s Home Office campus offers an onsite restaurant, onsite fitness facility with full gym, in-person and virtual workout classes, yoga / barre studio, volleyball and basketball courts, walking paths, and…