Director of Operations

USHG | Hudson's Detroit
3000 Nick Gilbert Way
Detroit, MI 48226, USA

Union Square Hospitality Group (USHG), founded by celebrated restaurateur Danny Meyer, is bringing its award-winning approach to hospitality and people‑first culture to Downtown Detroit early 2026.

Guided by Enlightened Hospitality, USHG’s philosophy puts employees first, creating an environment where talent thrives, guests feel cared for, and excellence is a daily standard.

Located at Hudson’s Detroit on Woodward Avenue, our team will be at the heart of the city’s Central Business District, surrounded by world‑class dining, shopping, public spaces, art and culture – all steps away from major sports venues and the Detroit Riverfront.

This is a chance to be part of something truly special: a dynamic destination that combines city culture, community, and experiences. Join us as we bring USHG’s signature hospitality to Detroit, and help shape the future of the city’s vibrant dining scene.

Who you are:

The Director of Operations is responsible for driving operational excellence and ensuring the overall performance. In partnership with the General Manager and Executive Chef who will both report to this person, this leader sets, meets, and exceeds business goals while aligning with the mission, values, and vision of Union Square Hospitality Group.

This role requires a dynamic leader with strong operational expertise, a passion for hospitality, and the ability to build and inspire high‑performing teams. The ideal candidate is a strategic thinker with a friendly yet competitive spirit, dedicated to delivering exceptional hospitality to guests, employees, and stakeholders.

This role also may include opportunities to visit New York for onboarding, training, and professional development.

What you’ll do:

• Cultivate a culture of Enlightened Hospitality for all stakeholders that supports our business objectives and growth
• Lead the leadership team and entire staff in delivering consistent, memorable moments of hospitality while championing a culture of Enlightened Hospitality
• Drive the financial success of the business across all areas, reinforcing the virtuous cycle of Enlightened Hospitality for all stakeholders
• Collaborate with the management team to actively monitor guest feedback across all channels, identifying opportunities to enhance guest experience and cultivate a devoted base of regulars
• Provide consistent, constructive feedback to foster a high‑performing team dedicated to hospitality, operational excellence, and business success
• Maintain a strong partnership with the Executive Chef and kitchen management team to ensure alignment on business goals, initiatives, and overall execution
• Mentor and coach senior leaders, creating clear pathways for professional growth and development
• Proactively seek internal and external opportunities to grow the team while prioritizing diversity, inclusion, and belonging
• Balance daily operational and administrative responsibilities with sound judgment, making decisions that support both the short‑term and long‑term success of the business
• Establish a strong operational infrastructure by defining clear roles, goals, and resources, ensuring efficient and accessible systems and processes
• Serve as a key partner to Home Office departments, leveraging subject matter expertise to support the rollout, training, and communication of company‑wide initiatives
• Build trusting relationships with USHG leaders to foster collaboration, knowledge‑sharing, and well‑informed decision‑making
• Act as a strategic partner to Home Office departments, ensuring smooth execution of company‑wide initiatives, training, and operational rollouts
• Build trusted relationships with other USHG leaders to foster collaboration, knowledge‑sharing, and the adoption of best practices

What we need from you:

• Minimum of 10 years of progressive leadership experience in restaurant and hospitality management, including General Manager or equivalent roles
• Proven expertise in restaurant operations, including financial management, team leadership, and guest experience excellence
• Strong business and financial acumen, with the ability to analyze performance metrics and drive…