Night Auditor - Fairfield Inn & Suites, Littleton

Overview

Salary Range: $19.00 - $19.00 Hourly

Our Fairfield Inn & Suites is looking for a Night Auditor that will work the Front Desk. The responsibilities of the Night Auditor is to provide efficient, courteous, and quality service to guests. As part of a growing company, we are looking for applicants with the desire to grow with us. This position represents the hotel to the guest throughout all stages of the guest's stay.

• Promotes Company Mission, Vision and Core Values.
• Greet guests upon arrival, determine a guest's reservation status, identify how long the guest will stay and help guests complete the registration process, check-in guests, and assign rooms.
• Respond to guest inquiries, concerns and complaints as needed. Accommodate special requests whenever possible, and provide them with any information they need to enjoy their stay.
• Answer phones, process reservations according to policy, and maintain the daily walk-in reservation count sheet.
• Processes guest check-outs.
• Completes posting of all charges.
• Receives and records guest payments.
• Reconciles all departments to X reading of the register by retaping all department vouchers from the start of the day's business. All tapes should be labeled and dated.
• Prepares revenue report remembering to include all day rates.
• Posts room, tax, and local calls for the day. Total room revenue should balance with the room revenue report.
• Prepares revenue report remembering to include all day rates.
• Completes end of day paperwork showing any adjustments for errors with full explanation and records last consecutive number and reset number.
• High balance credit report must be completed indicating all balances in the guest ledger of cash customers with debit balances. Folio balances over $300 if property does not have a restaurant, and $500 if property has a restaurant should also be recorded. This report is to be given to the Manager daily for his/her review. Copies are to be retained on the property level and originals sent to the home office.
• Prepares and coordinates room status updates by 7:00 a.m. with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, vacant rooms, special requests, and part-day rooms.
• Reconcile Banquet Department using banquet bills.
• Prepare a "cash only" list for restaurants and lounges.
• Pays special attention to the phone and follows the basic rules of courtesy.
• Records and makes all wake-up calls properly.
• Read the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
• Provides information to guests in a courteous manner.
• Must have complete knowledge of policies and procedures to be followed in emergency situations.
• Coordinates guest room maintenance work with the engineering and maintenance division.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Completes the night audit by change of shift at 7 a.m. Gives information to other department heads, especially any information relating to the morning's breakfast business and meeting set-ups.
• Handles all internal control items as hotel policies and procedures dictate.
• Sees that all reports and vouchers required are on the General Manager's desk for review and approval.
• Posts and files all charges to guest, master, and city ledger accounts.
• Attends department meetings.
• Adheres to all company policies & procedures & brand standards.
• Performs any additional duties as assigned by the supervisor.
• Other duties may be assigned to meet business needs.

• We offer 401k, Medical, Dental & Vision Insurance full-time employees.
• Company-wide discount - receive a 25% discount at over 40 company-affiliated restaurants!
• Employee Referral Bonus - refer a friend and get paid!
• Advancement - On-the-job skills training to prepare employees for upward mobility opportunities.

• Understanding and adhering to proper credit, check-cashing, and cash-handling policies and procedures.
• Good communication skills, math skills, customer service skills, and problem-solving skills.
• Proper telephone etiquette.
• Spanish speaking skills are a…