Assistant Hotel Manager

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American Cruise Lines, the largest USA‑flagged cruise line in the United States, is looking to add Assistant Hotel Managers to our shipboard team for our 2026 season. American Cruise Lines operates exclusively within the United States on a fleet of no more than 200 passenger vessels, creating a one‑of‑a‑kind small ship experience. With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team.

The Assistant Hotel Manager (AHM) assists the Hotel Manager in managing the Hotel Department to ensure service quality, consistency of standards, and guest expectations are met. The AHM supervises the shipboard hotel management team and ensures all employees follow approved company procedures, including service standards for dining, culinary, housekeeping, shore excursions, onboard enrichment, guest services, customer service, crew morale, and training.

The AHM is responsible for service excellence and superior guest satisfaction, which is a critical measure of success. The AHM is accountable for the performance of all Hotel Department crew members, particularly the hotel officers and executive chef, and is expected to provide gracious hospitality while being safe, courteous, professional, and efficient. The AHM reports to the Hotel Manager.

At American Cruise Lines, we are driven by our values—Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to share America’s story on the finest American ships.

• Supervise the Housekeeping Manager and Restaurant Manager, at the direction of the Hotel Manager.
• Assist Hotel Manager as directed.
• Assist Restaurant Manager during all meal services.
• Perform duties of Hotel General Manager when the Hotel General Manager is off ship.
• Prepare with Hotel Manager for turnover and handoff of duties during scheduled time off from ship.
• Be present and available during all meal services, both front and back of house including secondary dining outlet.
• Support the Housekeeping Manager and team in ensuring all guest spaces, rooms and public areas are cleaned and maintained.
• Assist and verify stateroom inspections.
• Assist and verify with Housekeeping Manager for the Turnaround Day process.
• Oversee bartender steward ensuring secondary bar operations run smoothly.
• Display leadership and maintain professional presence.
• Be visible and available to all guests and crew.
• Hold officers and crew accountable to American Cruise Lines’ standards.
• Comply with American Cruise Lines’ Operations Manual, service standards, and procedures.
• Assess the performance of the management team and provide immediate corrective feedback.
• Anticipate the needs of guests and crew.
• Respond quickly to guest requests and ensure follow‑through of service delivery.
• Identify problems, resolve immediately, and request home office support as needed.
• Assist with breakfast, lunch, and dinner services, cocktail hour, and onboard events.
• Oversee crew orientation, training, scheduling, crew appearance/uniform standards, and discipline.
• Assist ship officers in achieving weekly sales goals.
• Maintain impeccable cleanliness in passenger areas and ensure all housekeeping standards are followed.
• Maintain sanitation and cleanliness standards of crew rooms.
• Monitor shipboard business transactions, accounting, timecards, and home office reporting.
• Complete daily ship inspection/walk‑through with HGM & HKM to ensure ship cleanliness and generate special projects.
• Track all hotel maintenance items and ensure completion.
• Create consistent and positive crew experiences to improve employee retention.
• Perform bartending duties as needed with other management personnel.
• Expedite breakfast service in the main dining room, ensuring timely service and food quality that meets company standards.

• Bachelor’s degree in hospitality management or Hotel & Restaurant Management is preferred.
• Minimum 3 years management experience at a full‑service hotel, resort, or cruise ship.
• Business degree may be considered with management and hospitality…