Reservations Agent; Hybrid​/Remote

Overview

The Reservations Sales Associate is responsible for assisting guests with reservations and inquiries, proactively reaching out to past and current guests, and supporting the overall sales efforts of the resort. This role involves handling both inbound and outbound room sales, accurately processing reservations, and ensuring a seamless guest experience. Additionally, the associate will drive ancillary revenue by reserving golf tee times, recreation activities, and dining experiences for guests.

The ideal candidate will have strong communication skills, a passion for hospitality, and a goal-oriented approach to sales.

Salary: $19.50/hour + incentive potential

HYBRID/REMOTE DETAILS: This position begins with a minimum 30-day in-office onboarding and training period, with the opportunity to move to a hybrid remote arrangement thereafter. If moved to a hybrid remote arrangement, expected in-office requirements include biannual familiarization trips, 1-2 mandatory trainings per year for professional development, and quarterly team outings to foster collaboration and team bonding. Must reside in Washington state.

There s no place like Suncadia.

A premier all-season resort, Suncadia is tucked away on the sunny slopes of the Cascade mountains and offers guests three distinctive choices in hotel, Inn and private home accommodations. With more than 6,000 acres of forested mountain landscape, Suncadia features 40+ miles of hiking and biking trails, thirty-six holes of golf, a luxury spa, and the 2.2 million-acre Wenatchee Washington National Forest right next door.

Plus, unparalleled activities like outdoor concerts, fine dining, swimming, and more.

Why join our team?

It takes a balance of innovators, relationship builders, and risk-takers to showcase the magic of Suncadia. There’s no one like you, and the individuality of our associates is central to our success. We value integrity and seek service-minded individuals who are passionate about delivering greatness. Sound like you? Join us and enjoy the benefits of being on our team.

• Benefits: Full-time employees are eligible for medical, dental, vision, 401k (with a company match!) benefits, and more
• Perks: Enjoy free golf, discounts on resort retail and food & beverage, and more!
• A Balanced Life: Full-time team members are eligible for 2-weeks of PTO and holiday pay in their first year
• Travel is good for the soul: Experience destinations around the country with team member hotel discounts
• Growth: Opportunities for internal career growth and expansion
• Celebrate: Monthly team member gatherings, quarterly events, and the legendary Team Member Golf Tournament
• Be Part of the Magic: Trust us, seeing a first-time guest take in our Cascade views never gets old

* Some benefits and perks may vary based on job classification

• Reservation Assistance: Answer incoming calls and assist guests in making reservations, focusing on qualifying their stay and understanding their needs.

• Paint a compelling picture of the resort experience, emphasizing the unique offerings and value of booking with Suncadia Resort.

• Highlight and upsell resort amenities, including accommodations, activities, dining, spa, special events, and golf, to enhance the guest s experience and drive additional revenue.

• Provide guests with tailored recommendations
  , ensuring they understand the benefits of choosing Suncadia for their getaway.

• Input reservations accurately, capturing data, noting preferences, and special requests.

Proactive Sales and Outreach:

• Proactively reach out to past and current guests to encourage repeat bookings and increase sales.

• Handle emailed and third party inquiries in a timely manner, providing clear and accurate information.

Ancillary Revenue Sales:

• Drive ancillary revenues by reserving golf tee times, recreation activities, and dining for guests.

• Promote special events, resort activities, spa services, and special packages to enhance the guest experience and increase overall sales.

Guest Follow-Up and Special Requests:

• Follow up with guests in a timely manner, addressing any outstanding needs or requests.

• Provide detailed notes and comments regarding guest requests or special…