Hayward: General Manager

Team Outsider is seeking an exceptional General Manager to lead our Hayward campground. This is a high-ownership, on-site leadership role for someone who thrives in the day-to-day rhythm of campground life — leading teams, delighting guests, running strong operations, and creating the kind of experiences families remember for years.

This role is ideal for a hands‑on hospitality leader who knows how to balance guest experience, people leadership, and business performance — and who believes that great operations and great fun go hand-in-hand.

Own the overall success of the Hayward campground by leading day-to-day operations, developing a high‑performing on‑site team, and delivering exceptional guest experiences that drive loyalty, revenue, and profitability.

The General Manager is the on‑site leader responsible for bringing the property’s business strategy to life through disciplined execution, high‑energy hospitality, and a robust activity program — ensuring the campground runs smoothly while creating unforgettable moments for guests.

An A‑player in this role consistently delivers strong results across the following areas:

• Deliver a consistently excellent on‑site guest experience, from first phone call to check out
• Ensure hospitality standards and phone scripts are executed with care and consistency
• Lead a fun, well‑organized, and engaging activity program that guests look forward to throughout the season
• Train and motivate the team to create memorable moments and earn outstanding guest feedback
• Recruit, hire, and develop a fully staffed on‑site team
• Provide ongoing coaching, feedback, and development that builds capability and accountability
• Foster a positive, inclusive, and high‑performing team culture rooted in hospitality and teamwork

• Own day‑to‑day financial performance of the campground, including labor, expenses, and revenue drivers
• Make thoughtful, data‑informed decisions that balance guest experience with business outcomes
• Partner with the Campground Operations Coach to execute the property’s business strategy

• Execute daily operations in alignment with established processes and standards
• Maintain compliance with all Home Office systems, policies, and procedures
• Plan and complete capital projects on time and within approved budgets

• Use the property’s POS system (K2 or Campspot) to manage reservations, reporting, and operational insights
• Come prepared and actively engaged in weekly leadership meetings
• Use available tools, playbooks, and Home Office support to solve problems efficiently
• Take pride in caring for the campground as a long‑term asset
• Proactively identify and address operational risks, safety concerns, and misuse of property

• Hospitality & Operations Leadership:
  Strong command of on‑site operations in a guest‑facing environment
• Activity-Driven Experience Design:
  Understands that fun is a core part of the guest experience and business success
• People Leadership:
  Builds trust, sets clear expectations, and addresses performance with confidence and care
• Financial Acumen:
  Comfortable managing budgets, labor, and property-level financial tradeoffs
• Execution & Follow‑Through:
  Organized, detail‑oriented, and reliable in closing loops
• Problem‑Solving & Resourcefulness:
  Uses available tools and partners effectively to resolve issues
• At Team Outsider, how results are achieved matters just as much as the results themselves. This role requires someone who:
• Takes ownership and accountability
• Communicates clearly, respectfully, and professionally
• Leads with integrity, humility, and optimism
• Put the team first
• Deliver WOW hospitality
• Be resourceful
• Get better every day
• Give back

• Prior experience leading hospitality, campground, RV park, or similar on‑site operations
• Proven ability to lead and develop frontline teams in a seasonal, guest‑facing environment
• Experience managing or influencing property-level financial performance
• Comfort balancing hands‑on leadership with strategic thinking
• Strong organizational, communication, and…