Inn Operations & Guest Experience Manager

Full-Time, Salaried Leadership Role Structured Weekend Presence | Hybrid Weekdays Salary: $60,000 - $72,000 salary annually Includes Health, Vision & Dental Insurance + PTO

The Joshua Tree House is a family-run, design-forward hospitality brand rooted in nature. Our Tucson inn borders Saguaro National Park and includes eight thoughtfully designed suites, shared outdoor spaces, gardens, and a small bath house used for guest wellness experiences. We also host guests at thoughtfully designed homes in Joshua Tree, CA near Joshua Tree National Park.

We are entering a new chapter of operational refinement and are seeking a grounded, capable leader to steward the guest experience and daily operations of the inn & Joshua Tree homes.

This is a leadership role within a small, values-driven team.

Inn Operations & Guest Experience Manager (IOM) serves as the operational captain of our Tucson & Joshua Tree properties.

You will oversee daily operations, team coordination, vendor management, and guest experience standards. This role manages the remote Guest Communication team, oversees housekeeping staff, and coordinates with property vendors and contractors to ensure smooth day-to-day operations. You will not be responsible for marketing, pricing strategy, or brand direction. Those remain with ownership.

You are the steady presence that ensures the inn runs smoothly and beautifully without requiring daily owner involvement.

This role is supported by a remote Guest Communication team and dedicated vendor partners, allowing the manager to focus on on-site leadership and smooth day-to-day operations.

This role does not include living on site.

• Fri-Mon core on-site presence
• Two protected days off each week (typically Tuesday & Thursday)
• Wednesdays: mix of remote work and occasional on-site needs
• Hybrid flexibility built into the schedule

This role is structured around our busiest guest periods and includes consistent on-site leadership presence Friday through Monday.

Friday through Monday (required weekly)

These days align with our highest guest activity and turnover periods.

Two days off weekly (Tuesday and Thursday are protected full days off).

We value sustainable leadership and clear work-life boundaries. These are true days off except in rare emergency circumstances.

Wednesdays are typically used for operational oversight, vendor coordination, and administrative work.

• Some weeks include on-site presence for vendor coordination, property audits, maintenance oversight, and team check-ins.
• Other weeks are remote administrative days focused on scheduling, documentation, inventory oversight, and operational planning.

On-site Wednesdays typically occur 2-3 times per month depending on operational needs.

This structure allows for consistent midweek oversight while maintaining a sustainable weekly rhythm.

Because holidays are often peak guest periods, the Inn Operations & Guest Experience Manager will provide on-site leadership coverage for select major holidays.

Major holiday periods may include:

• Fourth of July
• Thanksgiving
• Christmas Week
• New Year's Week

Holiday coverage is scheduled in advance and shared equitably year to year. The Inn Operations & Guest Experience Manager will typically be expected to work 2-3 major holiday periods annually, depending on business needs.

When a major holiday is worked, compensatory time off is provided within 30 days.

Not all holidays require full on-site leadership. Some periods may be supported by the remote Guest Experience team and on-site support staff, with the IOM on-call only.

• Oversee the full guest journey from booking to departure
• Maintain brand-aligned communication standards
• Monitor reviews and identify operational improvements
• Conduct twice-monthly wedding tours
• Maintain positive local and neighbor relations, serving as the primary on-site contact for community awareness and property stewardship matters
• Provide elevated in-person hosting support during peak weekends, buyout check-ins, or special events, including occasional check-in greetings and high-touch guest interaction when appropriate
• Cross-check booking platforms and calendars to prevent errors

• Lead and support two remote Guest Communication Specialists
• Manage scheduling and coverage
• Conduct monthly check-ins
• Lead hiring for housekeeping team
• Maintain team accountability and standards
• Oversee housekeeping quality and deep clean…