Remote Vacation Planner

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Sandestin Golf and Beach Resort, Miramar Beach, FL, US

3 days ago Requisition

Helping guests create unforgettable memories at the stunning Sandestin Golf & Beach Resort! As a remote Remote Reservation Sales Agent you’ll guide travelers in planning their dream vacations, combining your love of travel with top-notch customer service—all without leaving the comfort of your home. Be a part of making every getaway special while enjoying the perks of working with one of the most iconic beach destinations!

At Sandestin Golf & Beach Resort, we create unforgettable vacation experiences—and it all begins with the first call. We are seeking an enthusiastic, service-driven, and detail-oriented Reservations Agent to be the first point of contact for our future guests.
Must live within commuting distance for regular training purposes.

This role is perfect for someone who enjoys helping people, thrives in a fast-paced environment, and has a passion for hospitality and sales. As a Reservations Agent, you will play a key role in maximizing resort bookings, delivering exceptional guest service, and creating memorable first impressions that inspire guests to choose Sandestin for their stay.

If you are motivated, professional, and love turning inquiries into bookings, we invite you to join our team.
Must live within commuting distance for regular training purposes.

The Reservations Agent’s primary responsibility is to capture as many reservations as possible by utilizing effective sales techniques while delivering exceptional customer service. This position requires strong communication skills, multitasking abilities, and a commitment to exceeding guest expectations.

The ideal candidate is courteous, self-motivated, organized, and passionate about providing world-class hospitality experiences.

• Answer incoming telephone calls and emails in a professional, friendly, and timely manner
• Book reservations for overnight accommodations accurately and efficiently
• Assist guests by recommending and securing future reservations and vacation packages
• Promptly follow up on guest inquiry leads to maximize second-chance bookings
• Manage multiple phone calls and reservation requests in a fast-paced environment
• Provide detailed information regarding resort accommodations, amenities, dining, activities, and surrounding attractions
• Send brochures, confirmations, and requested resort information to prospective guests
• Utilize proven reservation sales techniques to increase occupancy and revenue
• Input accurate reservation details into the reservation management system
• Maintain and update guest profiles, preferences, and account information
• Manage daily correspondence and operational tasks to exceed guest expectations and expand customer loyalty
• Deliver the highest standard of customer service to all guests and internal departments
• Demonstrate strong computer literacy, including proficiency with Microsoft Office (Outlook, Word, Excel)
• Support special projects and operational initiatives as assigned
• Professionally represent the resort within the community and hospitality industry
• Collaborate effectively with all departments to support resort operations
• Provide constructive feedback and maintain a positive team environment
• Serve as a professional role model and team player across all departments
• Perform additional duties as assigned by leadership, Ownership, Senior Vice President, or General Manager

• One-year certificate from college or technical school preferred; or
• Three to…