Task Force Catering & Convention Services Manager

Location: Northern

## Task Force Catering & Convention Services Manager Apply:
Remote:
HEI Hotels and Resorts, Corporate Office, Fairfield, CT:
Full time:
Posted Today:
JR119919
** About Us
** HEI manages an unparalleled portfolio of leading full-service branded hotels and luxury and lifestyle independent hotels across the U.S. We are the acknowledged experts on upper-upscale, luxury, and premium select-serve hotels in urban, super-suburban, and destination locations. At HEI, we recognize that our enormous success is solely the result of our greatest asset:
Our People. Where people work is a choice. Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel. At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.
** Compensation
* * Salary Range: $70,000.00 - $80,000.00 Annually### Tipped/Service Charge Eligible? No### Discretionary Performance Bonus Eligible? No
** Overview
* * Provide task force support to assigned hotels by managing catering sales and convention services responsibilities from solicitation and contracting through planning, detailing, execution, and post-event follow-up. Build and maintain client relationships, maximize food, beverage, room rental, audio/visual, and associated group revenue, and coordinate hotel departments to deliver successful meetings and events. The role requires ad hoc travel to properties, with approximately 70% of time spent on property and 30% working remotely from a home office.###

** Essential Duties and Responsibilities*
* * Provide temporary, project-based, or vacancy coverage to assigned hotels, quickly learning each property’s brand standards, market, systems, and operating procedures.
* Prospect, solicit, and manage new, existing, and past catering and group accounts to achieve or exceed revenue goals through telephone and email outreach, outside sales calls, site inspections, networking, and written communication.
* Respond to inbound leads quickly and efficiently; evaluate, negotiate, and close business within established response standards and hotel profitability guidelines.
* Sell all applicable facets of the hotel, including food and beverage, meeting room rental, guest rooms, audio/visual, and other revenue-generating services.
* Manage assigned business from turnover or booking through event completion, serving as the primary client contact and maintaining timely, proactive communication throughout the planning process.
* Prepare and maintain accurate proposals, contracts, banquet event orders, group resumes, diagrams, billing instructions, booking reports, and sales and event system documentation.
* Coordinate and lead pre-convention and pre-event meetings, communicate changes promptly, and provide clear direction to hotel departments to support seamless execution.
* Monitor group room blocks, pickup, food and beverage commitments, event space, concessions, cut-off dates, and key contractual requirements; communicate risks and opportunities to the appropriate leaders.
* Partner closely with culinary, banquet, front office, revenue, sales, and accounting teams to develop menus, creative setups, specialty functions, timelines, and operating plans that meet client expectations and hotel objectives.
* Oversee the execution of assigned catering and convention events, troubleshoot service or operational concerns, coordinate outside vendors, and determine appropriate solutions in a timely manner.
* Apply revenue and yield management principles, historical performance, pace, forecasting, productivity metrics, and competitive information to maximize revenue and profitability.
* Optimize room rental, food and beverage, audio/visual, and ancillary revenue while identifying upsell opportunities throughout the planning process.
* Build long-term client relationships, support repeat business and rebooking efforts, and complete…