Diamond Lake: General Manager

Team Outsider owns and operates 16 award-winning campgrounds across 10 states, serving 100,000+ guests annually, and has been named by Inc. Magazine as the #1 Fastest Growing Company in Montana. Our team of 300+ is the reason any of it works.

Lead a resort. Build a legacy.

Diamond Lake Resort is entering an exciting new chapter, and we're looking for an experienced campground leader to help shape its future.

Located in Owensboro, Kentucky, Diamond Lake has been welcoming families for generations. Investments have already been made in lodging, equipment, and infrastructure, and we're looking for a General Manager who is excited to build on that momentum.

This isn't the right role for someone looking for an easy operation. It is the right role for someone who enjoys developing people, improving operations, solving complex challenges, and making a lasting impact.

This is a hands-on, working leadership role. Our General Managers don't just oversee operations. They work alongside their teams, whether that's helping guests, answering phones, tackling maintenance projects, or jumping in wherever needed.

Diamond Lake has a dedicated team that cares deeply about the property and the guests they serve. We're looking for a leader who values those contributions, builds meaningful relationships, and creates an environment where team members feel supported, appreciated, and accountable. Someone who is visible, approachable, and actively engaged in the day-to-day work alongside the team.

Lead the continued transformation of Diamond Lake Resort by developing an exceptional team, creating memorable guest experiences, stewarding the property's continued infrastructure improvements, and delivering outstanding financial performance.

• Lead all campground operations, including guest services, maintenance, housekeeping, and lodging, actively working alongside the team.
• Build strong relationships with team members through a consistent on-site presence, recognition, coaching, support, and accountability.
• Deliver exceptional guest experiences and strong online reviews.
• Own the property's financial performance, including labor and operating expenses.
• Lead ongoing infrastructure and capital improvement projects while minimizing disruption to guests.
• Consistently follow company processes and independently utilize technology to manage reservations, reporting, financials, team member information, and daily operations.
• Communicate proactively with Home Office and on-site teams, actively participate in virtual meetings and training, and follow through on commitments.
• Partner with Home Office to continuously improve the property and business.

Required

• General Manager (or equivalent senior leadership) experience managing a campground or RV resort.
• Experience leading cross-functional operations and developing teams.
• Strong financial and operational leadership experience.
• A hands-on leader who is willing and able to personally contribute to daily campground operations, not just oversee them.
• Proficiency using computers and business software independently, with the ability to learn new systems and troubleshoot basic issues.
• Strong communication, follow-through, and commitment to established processes and accountability.

• Love building teams and working alongside them.
• Enjoy improving properties and tackling operational challenges.
• Take ownership of results while embracing shared systems, processes, and accountability.
• Are resourceful, adaptable, and comfortable learning new systems.
• Lead with humility, accountability, and hospitality.

Our Mission:
To be the most hospitable team in the…