Regional Manager Franchise Operations & Revenue Development; Remote - West SouthCentral Region

We’re People People. Are you? We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast ). With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be. But here’s the thing—we’re not just in the business of hotels, we’re in the business of people.

We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

The Regional Manager Franchise Operations & Revenue Development fosters brand equity, best in class operations, and net unit growth by consulting and supporting assigned hotels focusing on revenue performance, guest satisfaction, and brand program and standards execution. Serving as the primary face of the brand, the position develops meaningful hotel owner and operator relationships through authentic engagements.

The position is responsible for creating visible brand value for stakeholders, partnering with the hotel sales team to deliver booked business and viable sales leads by conducting in-market sales calls and marketing events. The position consults and educates hotel owner and operators on effective sales and operational best practices to influence revenue growth.

Territory: AR, LA, MO, MS

Strong preference for the candidate to reside in Louisiana.

• Hotel Owners, Operators & Management Companies
• Sonesta Stakeholders, Franchise Operations / Global Sales / Marketing Leadership

• Hotel RevPAR and Revenue Generation Index Growth
• Reputation and Quality Assurance Performance
• Owner/Operator Satisfaction & Retention

• Conducts on-property business performance consultative visits with owners / operators in assigned region (Typically 2x/year)
• Analyzes, develops, and delivers Business Performance 360 consultative reviews and business improvement recommendations.
• Conducts property Quality Assurance evaluations
• Reviews and updates Property Improvement Plans
• Conducts a monthly courtesy call to each hotel to foster relationships.
• Conducts periodic training on-property, at in-region Townhalls, and Brand Conferences related to brand programs, standards, and other assigned curriculum.
• Monitors and follows-up with hotels regarding completion of action items such as PIP, RFPs, and other time sensitive obligations.
• Assists hotel’s sales and marketing efforts by:
  • Conducting hotel market assessments and identifying sales opportunities.
  • Partnering with the hotel by making in-market sales calls to develop and deliver both booked and qualified sales lead opportunities.
• Partners with the regional Franchise Services Manager regarding hotel performance and any escalated support issues.
• Advocates the voice of the franchisee in balance with Sonesta objectives, to continuously improve brand tools, resources, strategies, and program development to provide an optimal owner/operator experience and results with the brand.
• Engages in resolution of escalated owner/operator feedback regarding brand performance, brand satisfaction, and license agreement provisions.
• Partners with the Regional Development Director by prospecting and submitting leads to help foster the growth and development of the brand.

Experienced.

Bachelor’s degree or relevant experience in lieu of degree. 4+ years professional multi-unit hotel operations and revenue generation leadership.

You are dynamic yet can adapt to all business learning levels and styles. You inspire others to try new things.

You excel in an…