HR Associate

We are seeking an
HR Associate
with strong communication skills and a deep understanding of HR best practices. Your responsibilities will include managing HR tickets, connecting HR programs and services to employees, and assisting with various HR functions to ensure a seamless and efficient employee experience. If you are a detail-oriented, organized, and adaptable professional with a passion for HR, we encourage you to apply and become an integral part of our organization.

• Triage HR tickets: assign and tag tickets, and schedule tickets to other team members and do follow ups to ensure tickets are completed on time.
• Updating onboarding and offboarding tickets in the HR board
• Keeping employee files and database updated.
• Uploading of employee documents in Rippling and the HR Shared folder.
• Respond to UI Claims and employment verifications for active employees.
• Processing of COE's.
• Preparing necessary forms and processing.
• Assist in Level I tickets as needed.
• Other duties as assigned.

• 100% New Tickets Triaged within 30 minutes on weekdays
• 100% assigned ticket is completed within schedule
• 100% assigned ticket is updated daily (external update)
• 50% Connectwise Utilization (>4h daily time entry)

• At least 6 months of experience relevant to the position.
• Degree in Human Resources or related field (BS/BA Psychology).
• Excellent written and verbal communication skills.
• Computer literate – familiarity with Microsoft office and ticketing tools is a plus.
• Meticulous attention to detail.
• High level of integrity.

• A home office set up that meets the following:
• A working computer (minimum 8gb RAM), i5 Windows
  10 or Big Sur for Mac
• Stable internet connection (at least 5mbps download and upload)
• HD webcam/camera
• A quality headset with noise cancellation feature for meetings
• A mobile phone that has the capacity to install the Microsoft Authentication app
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
• Excellent command of the English language both spoken and written
• Able to work full time 40 hours a week
  - 8AM to 5PM Pacific Standard Time (PST) from Monday to Friday.
• Able to pass our online behavior and cognitive assessments.
• Able to provide NBI Clearance (for PH applicants)

Pay rate starts at$3.75/hour
and vary by experience and location.

• Paid US Holiday
• Night Shift Bonus
• Paid Time Off (15 Vacation Days per year)
• Life and Accident Insurance
• Accident and Disability Coverage
• Company-paid training and certification
• Health & Wellness Program
• Salary Advancement

You have the option to speed up your application process by following the two-step approach below or directly submitting your application by completing the form (Apply for This Job). Once you've submitted the form, a member of our team will promptly get in touch with you.

Step 1:
Step
1. Please find a good 40-minute quiet time for this pre-employment assessment:

Step 2:
Click on this link to start your pre-recorded video interview:

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