People Operations Generalist

Position Title:

People Operations Generalist

Reports to:

People Operations Manager

Location:

US Remote Contract type:
Full-Time/Permanent About BibliU

Bibli

U is an award-winning education company that provides Day 1 access to affordable course materials, making learning more equitable and effective, in addition to providing campus store management. We partner with over 3,000 educational publishers, including Pearson, Oxford University Press, and Wiley, to offer a wide range of high-quality content to students. Our platform provides rich engagement data to academics and allows students to find information faster.

We have disrupted the textbook industry by reducing the cost of education significantly and increasing publisher sales.

Founded in late-2015, we are a rapidly growing company transforming the way students and educators access and interact with learning materials. Our revenue has grown rapidly, with 150% YoY growth in the last three years. Last year, we raised $21m in a Series B funding round led by Nesta Impact Investments, with participation from Guinness Asset Management, Stonehage Fleming, and Oxford Sciences Enterprises.

In late 2023, we acquired Texas Book Company (now ‘Bibli

U Campus’) in order to deliver a more complete solution of products and services to higher ed students, faculty and administrators across the US! Since the addition of Bibli

U Campus, we have seen a dramatic increase in customers due to a much improved product market fit. We are very excited about our growth and are expanding the team to meet our new market potential!

We are a diverse and inclusive team of professionals who are passionate about education and technology. Our culture is fast-paced, innovative, and dynamic, and we are always looking for talented individuals to join our team. If you are looking for a challenging and rewarding career in edtech and campus store management, Bibli

U is the perfect place for you. Join us and help revolutionize the way students and educators access and interact with learning materials!

The People Operations Generalist will serve as the primary People Operations partner for our US workforce while progressively developing capability to support elements of UK People Operations. This role anchors our HR compliance, payroll, benefits, employee relations, and lifecycle management, ensuring a streamlined and service-led experience for all employees. You will operate as the first line of support for employee relations concerns—escalating to senior HR leadership when matters become complex, high-risk.

This role is ideal for a practitioner who thrives in a high-accountability, fast-scaling environment and who embraces both operational rigour and empathetic employee advocacy.

• Manage end-to-end bi-monthly payroll for all US divisions with full accountability for accuracy, compliance, and timeliness.
• Validate timesheets, audit deductions, reconcile taxes, and ensure all payroll reporting is compliant with federal and state regulations.
• Oversee benefits lifecycle including enrollment, renewals, corrections, and employee support across medical, dental, vision, life, and supplemental plans.

• Drive all onboarding and offboarding processes for US new hires and leavers, ensuring consistent documentation, system accuracy, and employee experience.
• Support UK lifecycle processes as trained (contracts, onboarding workflows, changes to terms, offboarding coordination), following local legislative frameworks.
• Prepare and process employment changes (job changes, compensation updates, status changes) with a high degree of diligence and data integrity.
• Maintain accurate, audit-ready personnel records across Bamboo
  
  HR and associated systems.

• Serve as the first point of contact for day-to-day employee relations queries, applying consistent judgement and empathetic problem-solving.
• Provide early-stage support on attendance, performance, conduct, and policy questions—ensuring issues are handled promptly and documented appropriately.
• Escalate cases to the People Manager when there are indicators of legal…