Implementation Specialist - Payroll & Tax - Remote

Implementation Specialist - Payroll & Tax - Remote Overview

World Payroll & HR (WPHR), a leading payroll service bureau and reseller of the UKG Ready platform, delivers comprehensive payroll, HRIS, and HCM solutions to small and mid‑sized businesses across the United States. Our commitment to excellence and innovation ensures our clients receive best‑in‑class service and technology.

Using the UKG Ready platform, WPHR provides payroll and tax outsourcing services to clients, including processing payroll throughout the year, tax filing and payment services, quarter and year‑end coordination and administration, and more. Our payroll module provides a payroll and tax management solution that helps streamline processes associated with completing payroll while helping our clients stay in compliance with the always‑changing labor laws.

Our Implementation team handles the build‑out and upkeep for these solutions and provides ongoing support to clients on an outsourced basis. WPHR services small and middle‑market companies throughout the United States.

As an Implementation Specialist – Payroll & Tax at WPHR, you will play a crucial role in onboarding new clients to our UKG Ready payroll platform. You will handle implementing, configuring, testing, and training clients, ensuring a seamless transition, and providing ongoing support. Your expertise in payroll, tax, and UKG Ready will be essential in delivering high‑quality service to our clients.

• Configure UKG Ready to meet client‑specific requirements, including payroll settings, company settings, tax rules, and employee data.
• Conduct thorough testing to ensure accurate payroll calculations and compliance.
• Update and maintain company templates for creating new clients.
• Train clients on UKG Ready features, best practices, and troubleshooting techniques.
• Migrate historical payroll data from previous systems to UKG Ready.
• Validate data accuracy and integrity to ensure a smooth transition.
• Manage implementation projects, create timelines, and track progress.
• Coordinate with internal teams and clients to ensure timely delivery.
• Participate in pre‑sales product demonstrations when needed or aid with scoping projects.
• Provide ongoing support to clients, addressing questions and resolving issues.
• Stay updated on system changes and industry trends to maintain knowledge of products and processes for clients.
• Aid with system troubleshooting and problem‑solving.
• Advise clients on best practices and industry standards.

• 2+ years of UKG Ready experience required.
• Knowledge of implementing UKG Ready with functional expertise in Payroll, and Tax, Time and Attendance, and Accruals would be a plus.
• At least 2 years of experience in payroll and tax administration, preferably in an implementation or consulting role.
• Strong knowledge of payroll and tax administration software and systems, such as Paychex, ADP, Paylocity and Gusto, with preferred experience with UKG Ready.
• Strong time‑management and problem‑solving skills, with a focus on attention to detail.
• Effective communication and interpersonal skills, with the ability to collaborate effectively with clients, sales, third‑party vendors, and internal stakeholders.
• Ability to manage multiple projects and priorities in a fast‑paced environment.
• Strong technical skills, including proficiency in Microsoft Office, including Excel, Word, and PowerPoint.

At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status.

In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our…