Talent Acquisition Specialist

Hybrid, in office M-Th, Work from home Friday Job Description

• We are looking to add a Recruiter to our Customer Care Recruiting team! In this role you will support our Customer Care organization at Client by partnering closely with Hiring Managers to recruit top call center talent. We recruit for a blend of technical and sales‑focused roles that are the face of the company, working with customers over the phone, providing an excellent experience & peace of mind.
• We are looking for someone who is highly motivated, coachable and eager to learn. You will need to understand how to strategically source, effectively evaluate candidate competencies, and be able to prioritize with a sense of urgency. Client is an innovative, fast‑paced environment, and to be successful in this role, you must be able to work hard, have fun, and find satisfaction in getting things done.

• Partner with hiring teams and manage the full life cycle of recruiting top talent, including workforce planning, sourcing, pre‑screening, interviewing, offering, and onboarding.
• Must be able to understand how to recruit passive candidates and understand their motivation.
• Conduct in‑depth interviews of potential candidates, demonstrating the ability to anticipate hiring manager preferences through high offer‑to‑interview ratios.
• Leverage multiple sourcing strategies and channels to provide high‑quality candidates for open positions, including your external network, job boards, and internal referrals.
• Build and maintain a network of potential candidates through ongoing relationship management.
• Cultivate partnerships to achieve recruiting metrics and build stakeholder relationships.
• Support efforts regarding off‑site recruiting activities, including participation in job fairs, conferences & professional organizations as needed.

• 3+ years of recruiting or recruiting related experience
• Sales or call center experience is a plus
• ATS experience with sourcing, tracking, and managing candidates (Success Factors)
• Excellent written and verbal communication skills
• Ability to proactively identify areas for improvement & demonstrate curiosity
• Experience managing and prioritizing multiple searches, projects, and client relationships
• Proficiency with Microsoft Office Suite