HR Services Officer

HR Services Officer

HC-One – Glasgow City, Scotland, United Kingdom

The HR Services Officer will provide high quality advice and guidance on visa sponsorship, right to work and specific ER related matters, support line managers with collation of documentation and submission of DBS and PVG referrals, and will work collaboratively with other members of the People Team and functions across HC-One.

Your main responsibilities will include:

• Administer the HC‑One visa sponsorship processes for internal colleagues, ensuring Home Office and legislation requirements are met and risks to HC‑One are mitigated.
• Respond to visa sponsorship and right to work queries professionally and timely, escalating to HR Services Team Leader or passing the case to the relevant HR Advisor when needed and highlighting issues/trends to HR Services Team Leader.
• Actively manage to closure, ER cases such as AWOL, Probation, Absence management and Right to Work cases ensuring coaching of the line managers /investigating officer/hearing officers from initial contact to completion and escalating to HR Services Team Leader or HR Advisor where appropriate.
• Provide HR Admin support for mergers, acquisitions and home closures.
• Respond effectively to more complex HR Admin queries, using your experience to influence the appropriate course of action and escalating when needed.
• Contribute to the continuous improvement and updating of HR policies and procedures in line with current employment legislation.
• Liaise with outside agencies and professionals associated with sponsorship and regulatory bodies (e.g., Home Office, NMC, SSSC, DBS, Disclosure Scotland, Immigration Advisor etc) to research appropriate solutions to issues raised within HC‑One.
• Support line managers to collate appropriate documentation and make referrals to regulatory bodies (e.g. DBS or PVG) in line with sector requirements.
• Provide HR support, advice and guidance to facilitate the early resolution of ER issues ensuring risks associated with the case are effectively managed.
• Support on strategic HR projects across the employee lifecycle, in a variety of HR disciplines.
• Update and implement improvements to HR processes and policies as and when required.
• Building effective and positive relationships with Managers and the wider HR team and working in collaboration to achieve the best for our homes and those in the communities we serve.
• Producing data reports, statistics and other reports as and when required.
• Continuous professional development, keeping abreast of forthcoming employment law, emerging case law, legislation changes, changes to regulatory body guidance and best practice, as well as sharing/using experiences to learn and improve.
• Maintain accurate and timely records and ensure all HR cases and queries are logged appropriately and documentation stored in central folders.

Qualified to CIPD Level 3, or with 2 years of experience in a related role, you have significant experience in a similar HR role and in providing employee relations advice to line managers to appropriate conclusions and mitigating risks. You have good knowledge of employee relation legislation and of HR compliance legislation and its practical application.

With good verbal and written communication skills and interpersonal skills, you can effectively influence, persuade and provide clear, concise and consistent advice and build good working relationships. You have a high level of attention to detail and accuracy, ensuring facts are correct, complete and consistent; you are IT literate and can analyse management information to drive decision making.

Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.

At HC‑One, kindness is more than a…