Employee Relations Consultant - Remote

Join to apply for the Employee Relations Consultant - Remote role at CSAA Insurance Group, a AAA Insurer
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Base pay range

$/yr - $/yr

CSAA Insurance Group (CSAA IG) is one of the top personal lines property and casualty insurance groups in the U.S. Our employees live our core beliefs and fulfill our purpose to help members prevent, prepare for and recover from life's uncertainties.

Your Role

The Employee Relations Consultant will provide strategic guidance on Employee Relations and performance management practices, partnering with leaders to ensure fair, consistent, and effective application of corrective action processes. This role proactively identifies compliance gaps, mitigates risk, and balances business priorities with employee experience while building trusted relationships with leaders and serving as a credible resource to strengthen Employee Relations capabilities across the organization.

Your

Work Performance & Corrective Action Leadership

• Coach and guide leaders through the full performance cycle—coaching, documented improvement plans, and corrective action—ensuring consistency and alignment with company standards and employee relations best practices.
• Conduct fact‑finding for moderate‑complexity performance issues, escalating higher‑risk matters and implementing corrective or disciplinary actions as needed.

Risk Identification & Compliance

• Proactively identify systemic risk areas and compliance gaps in employee relations processes; collaborate with leaders to resolve those risks and enhance policy compliance in line with organizational and legal standards.
• Stay current on applicable employment laws, regulations, and internal policies, advising on implications for corrective actions and performance management.

Consultative Partnership

• Develop and sustain rapport with leaders, establishing credibility as a trusted Employee Relations advisor and building stakeholder relationships with HR Business Partners and legal/audit partners.
• Provide balanced counsel considering business objectives, employee outcomes, risk exposure, and manager support—positioning employee relations interventions as enablers, not roadblocks.

Fair, Defensible Investigations

• Lead investigations into performance‑related employee grievances and moderate employee relations issues using structured, defensible methodologies; document findings, interview participants, and facilitate disciplinary outcomes through recommendations to business leaders.

Data Analytics & Insights

• Use employee relations metrics and people analytics (e.g., case volume, resolution times, issue types) to detect trends and highlight areas for process improvement.
• Proactively share insights with clients and propose data‑driven solutions or training to address performance or compliance patterns.

Required Experience, Education, and Skills

• 5+ years of experience in HR consulting, specifically employee relations.
• BA/BS degree or equivalent combination of education and experience.
• Proficiency in management consulting, performance management, organizational development, employee relations, and workplace investigations.
• Effective relationship‑builder who earns trust and serves as a credible partner to leaders; skilled in influencing, coaching, facilitation, presentation, communication, process development, problem solving and negotiation.
• Excellent interpersonal, organizational, reporting, and analytical skills.
• Ability to analyze and interpret employee relations data to drive proactive solutions and strategic improvements.
• Strong investigative capabilities—structured approach, neutral interviewing, precise documentation.

Preferred Qualifications

• This is a remote role; the ideal candidate would reside on the West Coast.
• Attainment of AWI Certificate, SPHR/SHRM‑SCP, Mediation/ADR certification.
• Experience in a mid‑size corporate environment highly desired.
• Active engagement in shaping company culture (e.g., participating in employee resource groups, volunteering).
• Willingness to use cameras during onboarding and build relationships.
• Travel as needed for role, including divisional/team meetings and other in‑person meetings.

Seniority level

Not Applicable

Employment type

Full‑time

Job function

Human Resources

Industries

Insurance

Benefits & Recognition

We offer a total compensation package, performance bonus, 401(k) with company match, and other benefits.

We are committed to supporting inclusion and diversity. We actively celebrate diverse abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported at all stages of their journey with us.

CSAA Insurance Group is an equal opportunity employer.

Must have authorization to work indefinitely in the US.

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