HR Generalist; Remote - Orlando, FL

At Tix Track, we support our clients by creating superior ticketing solutions for performing arts and cultural institutions through a combination of modern technology, beautifully simple design, and the art of listening.

Headquartered in the heart of the Broadway Theatre District, NYC, we are a small, but growing team of hardworking, highly motivated individuals. With a presence across both the US and UK, we are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions.

Even with a highly dispersed, largely remote workforce, we stay connected through our Slack channels, virtual events and regional meetups. Come see how we “role”.

The HR Generalist will assist the VP, Human Resources with managing the day-to-day operations of the Human Resource (HR) department including recruitment, compliance, training, benefits, onboarding and offboarding, performance management, record management, leave, and policy administration. The HR Generalist serves as a trusted resource for employees, supports managers with guidance and best practices, and helps ensure HR programs, policies, and processes scale effectively as the company grows.

This position reports directly to the VP, Human Resources.

This position is full-time and Candidates must be located in the Greater Orlando area. While primarily a remote role, candidates are expected to meet in-person with the HR Team in a central location on an as-needed basis. Candidates may be required to travel and there may also be an expectation in the future for hybrid work in a local office.

• You bring 3+ years of hands‑on HR experience and thrive in environments where you can flex across recruiting, onboarding, compliance, employee engagement, and day-to-day HR operations.
• You are detail‑oriented, organized, and proactive, with the ability to manage multiple priorities while maintaining accuracy, confidentiality, and follow‑through.
• You’re a resourceful problem‑solver who communicates clearly, builds trust across teams, and supports employees and managers with empathy, professionalism, and sound judgment.
• You’re energized by supporting employees and managers through the full employee lifecycle, and you approach interactions with empathy and professionalism.
• You approach HR with both a service and systems mindset, focused on individual experience and scalable processes.

• Assist with administering and executing human resource programs for the entire employee lifecycle including, but not limited to talent acquisition, onboarding and offboarding, benefits, and leave; performance and talent management; productivity, recognition, wellness and morale, occupational health and safety, and training and development.
• Help develop and implement policies, processes, training, initiatives, and surveys to support the organizations human resource compliance needs.
• Help lead the onboarding experience, including coordinating preboarding activities, facilitating new hire orientations, and ensuring a smooth and welcoming transition for new employees.
• Support employee engagement efforts through the planning and execution of various remote, hybrid, and in‑person activities.
• Help handle administrative tasks for preboarding, onboarding, orientations, and exit interviews, including data entry in human resources information systems (HRIS) and audits for accuracy and compliance.
• Handle employment‑related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the VP, Human Resources.
• Utilize the organization’s HRIS and personnel records to track employment‑related items for employees.
• Support recruiting activities by screening candidates and developing and executing best practices for talent acquisition.
• Help design and implement programs to track all compliance and legal requirements of an international business.
• Assist the VP, Human Resources with navigating change, developing solutions, and tailoring HR programs to support employee engagement and retention.
• Develop strong partnerships with all employees across the business.
• Maintain compliance with UK law, as…