Payroll Specialist III

Employer Industry: Business Process Outsourcing (BPO) for HR and Payroll Services

• Competitive salary with opportunities for bonuses
• Potential for career advancement within a rapidly growing organization
• Flexible remote work option available
• Collaborative and innovative work environment that values fresh ideas
• Involvement in complex payroll projects with a diverse client base
• Opportunity to work with leading technology and services for HR, payroll, and finance

• Serve as the primary resource for large, complex Managed Payroll Premium customers
• Manage customer cases to ensure service level agreements and high satisfaction levels are met
• Coordinate and distribute Managed Payroll work across team members
• Lead complex Workday payroll configuration and year-end activities
• Act as a point of escalation for team configuration activities and customer issues

• Associate's degree
• Certified Payroll Professional (CPP) required at the time of hire or 15+ years of customer service and payroll experience involving end-to-end processing, research, and complex troubleshooting
• Advanced proficiency in Microsoft Word and Excel
• Strong understanding of payroll processes, procedures, and compliance
• Experience managing complex payroll configurations and year-end support

• Experience in an outsourcing environment, payroll, or tax
• Familiarity with systems implementation and multi-jurisdiction tax
• Previous experience with Workday Payroll
• Knowledge of accounting, bookkeeping, or general ledger principles
• Experience using Salesforce programs

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