Manager - Merch. Services Human Resources

Position Summary

The Human Resources Manager oversees the daily operations of Human Resources in the Merchandising Services department, including the administration of policies and programs. This role involves balancing employee advocacy with business needs, fostering positive employee relations, and ensuring compliance with state and federal employment laws.

• Lead and manage employee relations initiatives by providing guidance on policy interpretation, conflict resolution, and workplace concerns.
• Conduct thorough, impartial investigations into employee complaints, policy violations, and workplace misconduct, ensuring compliance with legal and organizational standards.
• Provide guidance and assistance to employees and management regarding interpretation, compliance, and enforcement of Human Resource policies and procedures, state and federal laws including ADA, FMLA, and Workers Compensation.
• Monitor, review, and update labor and employment laws applicable to the department to ensure compliance with federal, state, and local regulations.
• Provide guidance on policy adjustments and communicate changes to leadership and staff to maintain legal and organizational standards.
• Collaborate on the design and delivery of HR training materials, including presentations, videos, publications, and reference documents.
• Compile data and identify trends regarding employee experience.
• Encourage engagement through employee relations activities.
• Other duties as assigned.

• A degree in Human Resources or a related field is preferred, or an equivalent combination of education, training, and experience.
• Comprehensive knowledge of employment‑related laws and regulations.
• Strong verbal and written communication skills.
• Excellent interpersonal and conflict resolution abilities.
• Exceptional organizational skills with keen attention to detail.
• Strong analytical and problem‑solving capabilities.
• Ability to act with integrity, professionalism, and maintain confidentiality.
• Proficiency in software applications such as Microsoft Word, Excel, Teams, One Note, and PowerPoint, and skilled in using a Windows‑based computer system.

Employees in this position must be able to use a computer for the entire shift to perform the job successfully. The role is largely sedentary, however some administrative duties such as filing are required. Fluency in the English language and the ability to see, speak, hear, read, and write are required. The ability to travel by all means of transportation and to work any hours/days of the week necessary to meet business needs is required.

This role offers a flexible working schedule, with time split between the corporate office and remote work from home or another workspace. Reliable internet connection is required.

This job description indicates in general the nature and levels of work, knowledge, skills, abilities, and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed.

EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, or veteran status.