Employee Relations Manager

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work."

As an ER Manager, you will co-lead the delivery of ER services across the business, overseeing a team of ER Consultants & Advisors to ensure consistent, expert handling of complex cases in line with Sky's policies, values, and legal obligations. You will be aligned to a business area to understand and address their specific ER priorities, patterns and trends. You will work closely with the ER Strategy team, HR Investigations, and People Partnering teams to ensure a joined-up approach to ER, while driving continuous improvement and enhancing performance across the function.

What you'll do:  Lead and manage a team of ER Consultant and ER Advisors, ensuring consistent, high-quality case management and advice

Aligned to a business area you'll be a trusted adviso r to senior leaders in both HR and the business providing expert counsel on complex employee relations matters, key interventions and proactive activity

Monitor ER case trends and performance metrics , using insights to drive improvements and inform strategic decisions

 Ensure the team deliver to SLA's and quality standards , reducing case length, ensuring best practice and making commercially sound decisions

Collaborate with key HR roles , including Strategic ER roles, HR Investigations, and Policy Manager to align operational delivery with strategy and ensure seamless case resolution and intervention

Co-Design and deliver ER-related training and development for the ER team, HR colleagues, and business leaders. To develop capability and confidence in ER and related activity

Build strong relationships with senior stakeholder s across HR and the business to ensure alignment and trust in ER delivery

Foster a positive team environment, promoting wellbeing, engagement, and high performance

What you'll bring:
Proven leadership experience of an Employee Relations team who manage complex case activity, within a large and nuanced organisation

 Experience working in an environment with SLA's and performance measures, and the ability to motivate, coach and empower a team to deliver to those, consistently

 A track record in stakeholder management and building strong, trusted relationships at senior levels - both within the business and in HR teams

 Ability to lead risk-based decision making, which balances legal, commercial and people implications, collaborating with key senior stakeholders to reach consensus

 Strong analytical skills with the ability to interpret data and use that to inform and drive improvement and action

 Extensive experience in complex Employee Relations case management, including high-risk, sensitive, and high-profile case

 Strong understanding of UK and Ireland Employment Law and it's practical application in a commercial environment

Team overview:

Our HR team is all about making Sky a great place to work that's both fair and inclusive for our people. We do OUR best to help everyone be at THEIR best. From hiring fantastic people to offering great benefits, from supporting learning and careers to making sure everyone gets paid on time - it all makes a difference. We want our people to have everything they need to design awesome products, create amazing TV, deliver the best customer service and much, much, more.

The Rewards:

There's a reason people can't stop talking about #Life At Sky . Our great range of rewards really are something special, here are just a few:
Sky Q, for the TV you love all in one place

 A generous pension package

 Private healthcare

 Discounted mobile and broadband

 Access a wide range of exclusive Sky VIP rewards and experiences

How you'll work:

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.

We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.

Your office base:

Osterley:

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers.

On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

Inclusion:

At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working.

We are a Disability Confident Accredited…