People Operations Specialist

Are you passionate about delivering exceptional service and supporting colleagues throughout their employment journey?

This is an exciting time to join our People & Culture team as we continue to evolve and enhance the way we support our workforce. In this new role as a People Operations Specialist
, you will play a key role in shaping and strengthening our operational delivery, supervising a small team and leading the day-to-day performance and development of our People Hub service desk.

You will be responsible for embedding consistent ways of working, driving adoption of the service desk model, and continuously improving how we deliver first-line people support. This includes overseeing workloads, prioritising tasks, and service levels to ensure timely, accurate and customer-focused responses and administration across employment, compliance, pay and reward processes.

Working closely with colleagues across People & Culture, you will help ensure the People Hub model provides a modern, efficient and responsive service. If you thrive in a fast-paced, service-led environment and have a people-focused mindset, we would love to hear from you.

We are looking for someone who combines strong organisational skills with a passion for service and a background in delivering operational HR activity or similar environment.

• Experience in a complex HR or administrative environment, ideally with supervisory responsibilities
• Knowledge of UK employment legislation and HR best practice
• Excellent communication and problem-solving skills, with the ability to explain complex policies in a clear and approachable way
• A proactive approach and attention to detail, ensuring accuracy in everything you do

For further details on the skills/experience required for this role, please see the full job description above.

This is a full time, 35 hours a week position across Monday-Friday. We operate a hybrid flexible approach to working with the opportunity to work from home and either campus. An on-campus presence will be required on a weekly basis of 2-3 days a week.

If you are looking to have an informal discussion about this opportunity ahead of applying, please contact Hannah Annear, Pay & Reward Manager, by email at

The closing date for the position is Sunday 1 March 2026
.

Interviews to be held on Tuesday 17 March 2026
.

For more than 120 years, Falmouth University has been a hub of creative and technological education and change. We are Cornwall’s University, a strong local and anchor institution within its defining rural and coastal community.

Our mission is to deliver exceptional higher education and research, harnessing the fusion of creativity and technology as foundations of the future economy. We use our knowledge and expertise in these disciplines to generate positive and sustainable opportunities for all.

• Employer Pension Contribution up to 12%.
• 28 days + 8 days bank holiday.
• Annual salary increments (Until top of grade reached)
• Enhanced Maternity/Paternity Pay/Adoption Pay
• Salary Sacrifice Car Scheme (Tusker)
• Salary Sacrifice Cycle Scheme
• Salary Sacrifice Home & Tech Scheme
• Life Assurance

Full details on our employee benefits can be found on our careers page  Alongside these benefits we offer a first class working environment across our campuses with all the facilities you would expect from a leading University.

Falmouth University welcomes and encourages job applications from people of all identities and backgrounds, particularly those under-represented and/or marginalised, as it is important we have a diverse range of candidates to consider.