Sr. Mgr, SAP SuccessFactors EC and Platform

Job Summary

The Senior Manager of SAP Success Factors EC and Platform plays a pivotal role in the strategic direction and development of our SAP Success Factors Core HR solution with a focus on best practices, optimization, global scalability and team development. This is a hands-on role that directs the Employee Central module product lifecycle, and drives the design, optimization and day-to-day of the entire SAP Success Factors HCM Platform.

The Senior Manager is responsible for a global team to drive initiatives as well as perform platform maintenance and compliance activities aligned to technology standards and best practices. This includes the Success Factors instance and Release Management strategy, internal and external audits, Role Based Permissions, SAP product releases, and project delivery. Close partnership with Finance, HR and Payroll is required to scale processes, reduce manual work and align initiatives to business imperatives.

• Lead a global team of remote staff to administer and ensure compliance for the SAP Success Factors Platform and Success Factors Core HR module across 40+ countries
• Configure, maintain, and support Employee Central and the integration to EC Payroll
• Support system upgrades for Platform, EC and Joule
• Troubleshoot complex system issues and partner with vendors as needed
• Develop and drive the rollout and ongoing use of AI-enabled capabilities
• Lead as well as assist with audit and compliance related reporting and associated controls
• Global Role Based Permissions maintenance, audit and governance across the Platform
• Partner with internal stakeholders to lead HR technology delivery of initiatives through hybrid agile software delivery lifecycle
• Operational focus on support ticket management inquiries and issues to ensure they are resolved in a timely manner while keeping stakeholders informed
• Success Factors Instance and Release Management
• Vendor management of partners delivering support and project initiatives
• Provide technical expertise and leadership in the design, development, and maintenance of EC and Time Off solutions for global stakeholders
• Champion a user-centric approach to development, ensuring that Employee Central is intuitive
• Collaborate with other technical and project teams to ensure smooth integration of SAP Success Factors Employee Central data with internal and external systems
• Partner with the HR functional owners and internal stakeholders to drive technology solutions that improve HR processes and simplify the user experience
• Ensure SAP Success Factors Employee Central is accurately configured and locally compliant
• Monitor trends in Employee Central and the “Hire to Retire” processes, recommending and implementing improvements to the user experience

• 8+ years of system administration leading the implementation, release management and administration of Success Factors Employee Central configuration in a global environment
• 3+ years of proven experience in a leadership role with a global footprint of Success Factors, managing of a globally diverse work from home staff
• Ability to drive consensus, and inspire a shared vision for SAP Success Factors product exploitation and user adoption globally
• Experience with the integration of EC Payroll, DRM, Onboarding 2.0, Joule and BTP
• Proven experience designing and implementing Success Factors Core HR business requirements
• Deep domain knowledge in the Success Factors Employee Central module and Core HR system processes
• Strong analytical skills, with the ability to translate complex business requirements into actionable SAP Success Factors Employee Central product features, specifications and timelines
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse stakeholders and influence decision-making
• Proven ability to thrive in a fast-paced, dynamic environment, with a proactive and results-driven mindset
• Experience with agile development methodologies, software development lifecycle (SDLC), and project management best practices
• Sharp interpersonal and communication skills to effectively build relationships, influence and drive…