HR Manager

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Founded in London, in 2010, Glassworks is a fresh London fashion brand – totally independent, style-obsessed and passionate believers in bricks-and-mortar boutiques as well as streamlined digital shopping. Our design-led stores and website are refreshed weekly with small runs of completely new fashion – meaning a constant feed of exciting new stuff to try on, helped along by the most dedicated and on it staff-turned-stylists on the planet.

We are focused on scaling our ecommerce and retail channels in the UK and abroad – all whilst maintaining a strong design aesthetic, stylish atmosphere in store and strong customer focus.

We are seeking an experienced HR Manager to lead the people strategy for our growing business. This is a strategic, hands‑on role responsible for recruitment, onboarding/offboarding, training & development, culture, engagement, and SOP oversight, while working closely with an external HR partner and specialist freelancers.

With transactional and compliance tasks handled externally, the HR Manager can focus on driving high‑impact initiatives that build a scalable, high‑performance organisation.

Work Schedule/

Location:

4 days per week, primarily from our Salisbury office with flexibility for focused remote work.

Employee Lifecycle:
Redesign and manage the full employee lifecycle, ensuring HR policies and the employee handbook are up to date and processes comply with UK employment law.

HR Operations (Strategic Oversight):
Partner with external HR provider for day‑to‑day HR support including contracts, employment letters, grievances, disciplinaries, and compliance. Focus on strategic guidance and operational leadership rather than reactive administrative work.

Recruitment & Onboarding/Offboarding:
Lead end‑to‑end recruitment, including job specifications, job postings, candidate screening, interviews, offer management, and employer branding. Ensure structured onboarding and offboarding processes are completed accurately, efficiently, and consistently.

SOP Creation & Management:
Oversee SOP creation across all HR and people processes. Work with a freelance SOP specialist to draft content and a Notion/technical specialist to set up and maintain SOPs and training materials in a central, accessible platform. Ensure processes are standardised, scalable, and integrated into daily operations.

Training & Development:
Design and implement training frameworks, appraisal cycles, and succession planning. Ensure employees have clear role expectations and KPIs, and hold managers accountable for delivery of performance reviews and training programs.

Culture & Engagement:
Support leadership in maintaining a positive, high‑performance culture through internal communication, employee engagement initiatives, and team events within agreed budgets.

Continuous Improvement & Metrics:
Use HR data, feedback, and metrics (e.g., retention, turnover, training completion, exit interviews) to identify trends, resolve issues, and drive continuous improvement. Collaborate with Finance on HR budgets, pay reviews, and engagement initiatives.

5+ years HR generalist or HRBP experience, ideally in a growing retail, ecommerce or multi‑site organisations with operational complexity.

Proven experience in recruitment, onboarding, training & development, performance management, and employee engagement.

Strong UK employment law knowledge and practical HR experience across recruitment, onboarding, training, appraisals, and employee relations.

Comfortable designing, implementing, and overseeing HR SOPs, processes, and frameworks.

Excellent communicator with the ability to influence managers, handle sensitive issues, and operate at both strategic and hands‑on levels.

A clear passion for building and developing teams

High proficiency in Microsoft Office is required