People Services Administrator

People Services Administrator (HR & Payroll)

Remote/Home Based | 35 hours per week, Monday to Friday 9am–5pm | £29,000–£32,000 per annum

For nearly 70 years, Abbeyfield Living Society has provided outstanding housing and care for older people across England. Exceptional care starts with exceptional people — and that includes our People Services team.

We’re now looking for a detail-driven and proactive HR & Payroll Administrator to join us at an exciting time of development and continuous improvement.

If you’re confident managing HR systems, processing payroll end-to-end, supporting the full employee lifecycle, and ensuring compliance with UK legislation — while delivering a responsive, customer-focused service — we’d love to hear from you.

This is a varied, hands‑on role within a collaborative People Services team. You will be responsible for delivering accurate, timely and effective HR and payroll administration across the entire employee lifecycle — from pre‑employment and onboarding through to development and offboarding.

You’ll ensure workforce and payroll data is accurate and compliant, payroll is processed correctly and on time, and managers and colleagues receive clear, professional support in line with agreed service standards.

This role is ideal for someone who enjoys both the detail of payroll and the broader scope of HR operations, understands the compliance and audit implications of HR administration, and is motivated to continuously improve systems and processes.

• Act as the first point of contact for HR and payroll queries from managers, employees and third parties
• Provide guidance on HR policies, procedures and processes
• Deliver a responsive service in line with agreed service level standards
• Work collaboratively across People Services to ensure a seamless employee experience

• Maintain accurate and confidential employee records on the HRIS, ensuring GDPR and audit compliance
• Support the full employee lifecycle including pre‑employment checks, onboarding, contract preparation and updates, probation administration, development processes and offboarding
• Prepare contracts, variation letters, policy communications and statutory correspondence
• Administer employee benefit schemes including Medicash, Cycle to Work and eye care vouchers
• Support absence management, turnover and compliance reporting

• Prepare, process and reconcile payroll in line with statutory and organisational requirements
• Ensure accurate processing of PAYE, NIC, SMP, SSP, pension auto‑enrolment and RTI submissions
• Maintain payroll data integrity, proactively identifying and resolving anomalies
• Generate and review payroll audit reports
• Conduct root cause analysis on payroll discrepancies and recommend process improvements
• Liaise with HMRC, pension providers and other third‑party stakeholders
• Respond promptly and professionally to payroll‑related queries

• Support the administration of learning and development programmes
• Manage and maintain the Learning Management System (LMS)
• Coordinate reporting on training activity and feedback to inform planning
• Liaise with internal and external stakeholders to ensure smooth delivery of training activities

• Ensure all HR and payroll practices comply with UK employment legislation and GDPR
• Monitor legislative updates and support implementation of required process changes
• Generate and analyse workforce data reports, identifying trends and areas for improvement
• Support internal audit requirements and maintain robust data management processes

• Identify opportunities to automate and streamline administrative processes
• Support system enhancements and ongoing optimisation of HR and payroll systems
• Contribute to continuous improvement initiatives across People Services

We’re seeking someone who combines strong technical expertise with a proactive, service‑focused mindset. You are organised, analytical, discreet, and comfortable working in a busy, fast‑paced environment…