Admissions Officer; FTC

Overview

At Uni Quest, we deliver a suite of admissions services and products spanning the entire applicant journey, from initial enquiry right through to confirmation. We bring success and impact to our partners, and our team includes experts from the UK, India, and the Philippines.

As an Admissions Officer, you will undertake day‑to‑day operational admission processing, decision making and other admissions activities in accordance with partner requirements, processes and systems. You will uphold compliance and deliver quality standards in line with agreed SLAs, while ensuring an excellent applicant experience at every touch point, supporting partners with their enrollment targets.

• Assess applications accurately in accordance with relevant requirements and regulations, including fee liability, academic eligibility, English language requirements, widening participation, professional/clinical/industry experience, immigration requirement, visa regulations and age requirements.
• Complete application assessments accurately, applying decisions and progressing records correctly within partner systems and in accordance with defined procedures.
• Identify where additional information is required, liaise with prospective applicants and/or partners in a professional manner, resolving queries in a reasonable timeframe.
• Ensure work is completed to expected standards and within agreed SLAs.
• Maintain excellent working relationships with partners, communicating professionally and collaborating with their teams to deliver a best‑in‑class service and effectively resolve issues.
• Undertake other duties as required, on a short‑term or permanent basis where commensurate with the role and required by the business.

• Relevant admissions experience, ideally within higher education, typically around two years (equivalent experience in related contexts may also be considered).
• Excellent time management and ability to prioritise work intelligently while coordinating with a team to meet deadlines.
• Demonstrated knowledge of UK higher education postgraduate or undergraduate admissions, including the UCAS process. At least one area required, both preferred.
• Knowledge of qualifications and understanding of comparability/equivalencies, UK or international (both preferable).
• Knowledge of fee assessment for UK regions.
• Knowledge of compliance requirements for UKVI student route (for at least one study level).
• Understanding of GDPR and DPA principles.
• Confident and professional telephone manner.
• Superb communication skills, excellent spoken and written English.
• Positive, can‑do attitude and high initiative.
• Ability to perform well under pressure and multi‑task.
• Ability to motivate and inspire others in a remote working environment.
• Ability to work effectively with individuals from diverse cultural backgrounds.
• Ability to deal with difficult issues with tact and sensitivity.
• High personal standards of achievement; honest and conscientious.

This position is being offered on a fixed‑term basis for 4 months in the first instance.

• 25 days holiday, plus days off between Christmas and New Year.
• Regular events both virtually and in‑person (as guidance allows).
• Personal and professional development support, wellness and well‑being initiatives.
• Celebration of staff milestones such as birthdays, work anniversaries and life events.
• Employee of the month award nominations.
• Opportunities for training, both internal and external, and promotion where possible.

Keystone is an equal opportunity employer. We celebrate diversity and are deeply committed to fostering an inclusive environment for all employees.