L&D Specialist- FTC

L&d Specialist - FTC 12 months

Department: People

Employment Type: Fixed Term - Full Time

Location: London

This role supports the Head of Learning & Development in delivering programmes aligned to the head office people strategy. Key focus areas include Early Careers, Induction & Onboarding, Colleague Career Pathways, and Customer Care. You will act as a commercially minded L&D expert, designing and embedding creative learning solutions that directly improve retail store performance. The role requires building strong relationships with senior leaders across head office functions and influencing engagement with both existing and new L&D initiatives throughout the year.

• Deliver programmes of work linked to the head office people strategy, including Early Careers, Induction & Onboarding, Career Pathways, and Customer Care.
• Build and maintain strong relationships with senior leaders to influence engagement with L&D initiatives.
• Design and deliver impactful learning solutions that enhance retail store performance.
• Lead L&D projects from concept to implementation, ensuring solutions are embedded and measurable.
• Create best‑in‑class induction and onboarding experiences.
• Develop Early Careers initiatives, including establishing partnerships with education authorities.
• Produce blended learning tools for both in‑person delivery and LMS platforms.
• Analyse data to inform decision‑making, measure impact, and demonstrate ROI against retail KPIs.
• Coach and develop retail management teams to drive high performance.
• Communicate effectively with stakeholders through clear, engaging written and verbal updates.

• Identifies potential talent and recognises skill gaps.
• Approachable and inclusive, creating a comfortable learning environment.
• Responsive yet planned, balancing agility with alignment to the wider people plan.
• Collaborative, acting as a learning ambassador with a growth mindset.
• Adaptable, offering flexible solutions to business challenges.
• Solutions‑focused, thinking creatively to overcome obstacles.
• Motivating, influencing others through enthusiasm and commitment.

• Experience working in a retail environment with a track record of delivering development initiatives that influence senior stakeholders.
• Strong presentation and facilitation skills, delivering with clarity and impact.
• Excellent verbal and written communication, keeping stakeholders informed and engaged.
• Experience coaching and developing management teams to improve performance.
• Proven L&D design skills, particularly within Early Careers programmes.
• Ability to work at pace and translate concepts into comprehensive learning solutions.
• Strong analytical capability, using data to shape decisions and design training tools.
• Experience creating best‑in‑class induction and onboarding experiences.
• Background in developing Early Careers initiatives and building partnerships with education authorities.
• Skilled in blended learning approaches, designing for both in‑person and LMS delivery.
• Experience working in environments where learning and communication operate as a unified educational stream.
• Ability to use L&D data trends to demonstrate impact and ROI against retail KPIs.
• Proven success delivering projects within tight timelines while ensuring initiatives are embedded and measurable.

• Competitive salary and benefits package
• Hybrid working, 3 days in London based office & 2 working from home
• Holiday allowance
• 50% staff discount & 25% for family and friends
• Pension scheme