Hr Advisor - Remote

Who we are
Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally – Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.
The EH Way
At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.

• We are Mission First – everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission
• We are Remote First – we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
• We are AI First – we are committed to using AI to accelerate our mission;
  AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale
• We Live by Our Values – we role model our values 100% of the time
• We Expect High Performance – we set a high standard and we’re not satisfied with being average.

This role
Reporting to the HR Manager, the HR Advisor plays a pivotal role in delivering exceptional HR guidance to our UK-based customers, helping them confidently navigate UK employment challenges. This is a brilliant opportunity to add significant value to hundreds of businesses while fast-tracking your own employment law and HR career.
We are a nimble but highly resilient team, and we’re looking for a dedicated partner our clients can count on. Most of your time will be spent providing top-tier advice and maintaining compliant documentation. Whether you're autonomously running a policy review, advising on a TUPE transfer, or calculating holiday leave, you handle it with ease.
The role is ideal for someone who has supported a variety of businesses from different industries such as real estate, cleaning, retail, hospitality and manufacturing. If you're used to switching gears between industries, love building strong client relationships, providing personalised HR support, and thrive in a remote work setting, you'll feel right at home.
Your key focus areas will be:
Workplace Advice

• Deliver clear, accurate, and practical HR advice to customers through calls (9 AM–5 PM), Zendesk Support, and Gmail, identifying common queries to develop the HR Advisory guidance
• Ensure timely, professional communication and escalate complex cases to the HR Manager when necessary, or to the legal team for disputes and claims.
• Stay up to date with employment law changes to provide the most relevant and compliant guidance
• Being a confident and knowledgeable dedicated HR Advisor to your clients understanding their HR needs and ensuring they get the most value from our services
• Responsible for ensuring advice is only given to authorised contacts and updating systems with any relevant changes to contacts
• Schedule regular check-ins to strengthen relationships, address ongoing challenges, and provide proactive HR guidance.

HR Policy & Compliance Support

• Draft, review, and maintain HR templates, letters, and policies suited for various industries, ensuring compliance with legal standards and best practices
• Conduct detailed HR compliance reviews of customers’ HR policies and templates, ensuring they meet both legal requirements and business needs
• Stay updated on UK employment law changes, incorporating updates into resources and advising customers accordingly
  
  Assist in creating informative, engaging email content to share HR updates, insights, and resources with customers.

Promotion & Innovation

• Support our Sales team with prospect calls to showcase our advisory services and help potential customers understand HR Advisory’s value.
• Assist the UK team with HR content that engages and educates customers, and sells to prospects.
• Design and update termination guides, FAQs, and other resources for our Help Centre, EH blogs and socials, ensuring customers have clear, accurate, and actionable HR guidance.
• Assist the UK Manager with collecting customer feedback to spot trends, uncover opportunities, and improve the way we deliver advisory…